You’ve probably seen someone out and thought “hey, I know them” - right before the shock set in that you can’t remember their name. Awkward! In this week’s Friday from the Field, Jamie Utt discusses the value of our business cards. I know we’re all legends – but be a humble legend by remembering that our offices see so many people every day that we cannot expect them to instantaneously remember us or our organization – even if they do a good job faking it! That’s why Jamie reminds us to always be fast and generous with our business cards. At Tiller-Hewitt, our rule of thumb is that unless the person shouts your name, before you have time to give them your card, HAND IT OVER! This prevents awkward moments and guarantees their focus is on your message and not on trying to remember your name and organization! https://youtu.be/7T9cx8VVSqA
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Building the “Dream Team” – Why physician liaisons and population health managers should work firstname.lastname@example.org 2019-11-13T20:10:19+00:00
You’ve probably heard the terms population health, at risk and value-based care, but do you really know what they mean to you and your role? In this week’s Friday from the Field, I am speaking with Kim Vu, a population health manager and she provides us with key definitions we should understand. Build your dream team to include the population health team – this is how you will continue to stay relevant. If you aren’t familiar with your organization’s population health strategies, what are you waiting for? https://youtu.be/HS6ori0JLk0
Have you heard the saying, “It’s not who you know, but WHO KNOWS YOU”? Have you looked around lately - both inside and outside the organization - to gauge how well you’re known for the value you bring? Our value comes by the knowledge, can-do positive attitude and results we consistently bring to the game.As a Physician Liaison, if the only place we spend time is inside the organization and the provider offices – it is very difficult to earn the coveted status of trusted advisers! In fact, that leads to breathing your own exhaust. So how do we stay on top of trailblazing and innovative ideas, upcoming regulatory changes and over shifts in our ever-changing industry? By getting involved in higher-level professional associations. We're talking about associations made up of executives and other influences in your world.In this week’s Friday from the Field, two liaisons Erica Niemeyer and Veronica Brand both attended the American College of Healthcare Executives (ACHE) Chapter meeting on Diversity in Healthcare and Aligning Ethical Principles. It was so informative! Veronica participated on the Diversity in Healthcare panel – bringing in the work of [...]
Keeping Yourself & Your Physician Liaison Program Effective – YEAR-IN-REVIEW By: Tammy Tiller-Hewitt FACHE Before getting caught up in the holiday festivities, take time to conduct an effectiveness check-up of yourself and your Program. Here's a quick 10-point checklist: 1. Update your physician/provider target list to be in line with your organization’s strategic initiatives. 2. Evaluate the current metric system (aka referral data). Ideally you need timely (monthly) and relevant (strategic service lines) referral data to monitor and quickly identify and respond to shifts in referrals. 3. Set up monthly debriefing meetings with your senior leader and or leadership team. 4. Get directors, from all strategic service lines, on your schedule to “routinely” get them away from their safety zones and into the field (riding with you and your team) to meet “face-to-face” with their key referral sources. 5. Get top executives, preferably members of the C-suite, on your schedule to meet with key physicians and physician groups to share the vision “face-to-face” with these partners. 6. Set up routine monthly meetings with your physician enterprise teams: i.e. the practice management and hospitalist [...]
Happy Friday! If you follow us on social media, you know that we just wrapped up our 3-day Liaison Training workshop last week in St. Louis. It was an ah-mazing group of liaisons from around the country! We not only took a deep dive into the seven modules that WILL set you apart from the competition, but we also hung out and had fun touring the Anheuser-Busch brewery and seeing the acclaimed Clydesdales. Suffice to say liaisons know to work hard and play hard! During the workshop, we had the opportunity to share so many innovative and simple ideas. In this week’s Friday From the Field Video, Mindy Koenig Physician Relations Manager at Norman Regional Health System in the great state of Oklahoma shares two excellent “card tricks” to help YOU and YOUR PROVIDERS be memorable. We all know that our physician offices have a ton of “reps” walking through their doors every week, so how can you continue to elevate yourself and demonstrate your value? Let’s play cards! P.S. Big news about our next Liaison Training Workshop will be coming soon – [...]
I am sure you have heard the saying “it takes a village” to raise a child. Well, that saying also applies to onboarding new providers. We are excited to share this week’s Friday From the Field video featuring Julie LaFrance, Physician Liaison at Hospital Sisters Health System (HSHS). Tiller-Hewitt partnered with HSHS to refresh and relaunch their Outreach Program with a team of superstar Liaisons! Julie shares four pieces of their customized onboarding program that results in happy, successful and productive providers. We know those are key indicators for long-term retention! Even if you're from a small hospital – you can still have HUGE onboarding and retention success! As Julie explains, each part of her process is not done alone. She tells you all about incorporating “her village” to ensure the success with each provider. Do you need help with your onboarding program? Tiller-Hewitt's onboardPLUS+ program delivers ten critical success factors that support improved recruitment, rapid practice ramp-up and long-term retention. Give us a call – we’d love to be a part of your village too. https://youtu.be/77J3mAEG6k0
Happy Fall everyone – my favorite season to “fall into perfection.” It’s Pumpkin picking time! Or should I say pumpkin painting time? In this week’s Friday From the Field Video, Jamie Utt comes to you with some ideas to connect with your physician offices during the month of October. She shares ideas that we have collected over the past few years for Breast Cancer Awareness as well as other fun and creative ideas for you to mix it up in the field. Our subscribers get exclusive early access to our free calendars – at least a month BEFORE they are posted to social media. Don’t get left behind on your planning - click here to subscribe. https://youtu.be/cLVZuSrHfDc
How’s your time management? Do you find yourself with too many things on your list with not enough time to accomplish them? How about any procrastinators out there? In this week’s Friday From the Field Video, Nancy Herin, Liaison from Dayton Children’s Hospital references “Eat that Frog”. What on earth is she talking about? After being a liaison for four years Nancy was part of an on-site Make it Matter Workshop with Tiller-Hewitt. One of her biggest take-aways - that she still uses years later – was from the Make Time Matter module of the workshop. During this module, we dive into time management (eating frogs) and how YOU can manage your time better while maximizing the limited face time you get with providers. During these fun and intense workshops, we cover seven in-depth modules that are invaluable to EVERY liaison, brand-new and seasoned alike. Our next public Make it Matter Physician Liaison workshop is coming up in less than 3 weeks in St. Louis, October 8th-10th. There’s still time to register! *Note – the price increases October 1st and groups of three or more from the [...]