Ready to be brief, brilliant - and even better - at connecting with physicians through video? Physician liaisons are planning for re-entry into the field and re-establishing face-to-face contact with physicians and their teams. But, as with everything in our world, it will be different! That includes how you plan to make calls to physician offices. Your team may have been reduced, which means you are covering more offices. Simple math tells you that means you will see them less frequently. You may be back at full strength, but so much has changed you need to stage outreach to effectively deliver a flood of new information. Video can still be a useful tool to support your face-to-face calls and reinforce your trusted-advisor status. Done right, video is the next best thing to facetime in the field. But, you need to plan your video update as intentionally as you would prepare for a face-to-face call. Remember our “P6” mantra: Proper Prior Preparation Prevents Poor Performance Watch this five-minute video that shows you how to be brief but brilliant by planning short, focused and distraction-free [...]
COVID-19 Relaunch and Recovery: You Have Questions, We Have Answers Hundreds of healthcare leaders and liaisons joined the recent COVID-19 Relaunch and Recovery Plan webinar hosted by Tiller-Hewitt HealthCare Strategies. Together, we walked through a checklist of 10 questions that are critical to evaluating their organization’s readiness to accommodate the return of elective surgeries, procedures and other deferred care. Questions from attendees reflected concerns that many are experiencing, so we are offering a brief question and answer. Please reach out to us with your questions and ideas on how your organization is addressing these issues. We are offering a complimentary strategy call with leadership teams who want to assess their readiness for living in the reality of COVID-19 for the foreseeable future. Whether operating in an urgent care, clinic or hospital setting, most patients are fearful about the safety of entering your facility. They need confidence that your organization is safe. But, don’t assume you understand the full nature of the “fear factor.” Before you build marketing and communication plans, take the pulse of patients, staff and physicians with a simple [...]
When we ask leaders if they have a provider onboarding program, we often hear “Yes, of course.” Then, we ask how long and hear the standard “A couple days to a couple months.” We are here to tell you that is NOT an onboarding program – that is orientation! Confusing the two can literally be a multi-million dollar mistake. Instead, imagine building a gold-standard physician onboarding system within your hospital with the power to: Cut credentialing time by two-thirds Accelerate ramp-up to full productivity by nine months Lower turnover by 75% Improve culture and satisfaction Underinvesting Is a Common Cause of Costly Turnover Given the potential impact on revenue, it’s important to know how effective onboarding can build your bottom line. But, first let’s start where most organizations are today. Many hospitals operate under the false assumption that “orientation” is the same as “onboarding.” If that sounds like you – you are not alone. The majority (88%) of organizations said they have an onboarding program, but only 33% have a formalized structure or committee, according to the American Medical Group Association. Yet, underinvesting in physician and [...]
Retention starts with recruiting physicians who fit and continues through strategic onboarding and beyond. Yet, many organizations miss critical steps along the way and risk million-dollar recruitment mistakes. Learn how to reveal the fit factors factors during recruitment – and eliminate derailing factors during onboarding – so you can recruit and retain the physicians and advanced practitioners who will flourish in your organization. Tammy Tiller-Hewitt, CEO of Tiller-Hewitt HealthCare Strategies, highlights the key onboarding and retention practices that have worked for hundreds of hospitals nationwide, enhancing the recruitment environment, accelerating practice ramp-up and achieving long-term retention. Tara Osseck, Director of Recruiting with Jackson Physician Search, shares best practices for finding and engaging candidates who fit, based on more than a decade of experience as both a recruitment consultant and in-house recruitment and business development professional at hospitals in Missouri and Tennessee.
2018 AAPL Annual Conference Gylord National Resort in National Harbor Maryland June 14-16, 2018 Tammy Tiller-Hewitt will present "Elevate Your Elevator Speech" at the 2018 Annual American Association of Physicians Liaison Conference in National Harbor, Maryland. Perhaps the most important "speech" you will ever hear is the one delivered by the flight attendant on your next trip. Certainly it’s the most important one that they will deliver. It can - and has - saved lives. Yet look around, and you see that every passenger is tuned out. The exception is the attendant who knows how to capture and hold your attention long enough to make it very clear "what's in it for you." Survival! Be THAT flight attendant! The next time you introduce yourself or a new physician to your customers, be prepared with the "elevator speech" that gets their attention, makes them want to know more and achieves your goal. This session will include a dynamic, hands-on exercise that will focus on the five rules of a great 30 second elevator speech. Attendees will develop and practice their own, and learn how [...]
Tammy Tiller-Hewitt, FACHEChief Executive Officer Tammy Tiller-Hewitt, CEO of Tiller-Hewitt HealthCare Strategies and Lauren Dudley, Vice President Market Development & Acquisitions at Lake Norman Regional Medical Center will present “The Evolution of the Physician Liaison Role – Ensuring Advancement in the Industry” at the upcoming Physician Relations Summit in Philadelphia. Keep reading…there is a discount code for $300 off your registration at the bottom of this post! It is necessary to address the changes in the physician liaison role and enhance the skill set for professional growth and development. In fact, many physician liaisons are transitioning into expanded roles and responsibilities. During this presentation, we will cover the following objectives: Identify the similarities and differences between a physician liaison and a sales representative Lauren DudleyVP Market Development & AcquisitionsLake Norman Regional Medical Center Address the disconnect from what senior leadership expects of the role and what is demanded of the role in reality Examine the different reporting structures to better understand the responsibilities of the role in various health systems Identify the skills that can be used to transition [...]
Calling all Illinois & Missouri ACHE Members! Sign up for the October Educational Event - Mindful Leadership: Leading with Heart and Mind for Healthcare Leaders & Talent Management/Career Positioning. Tammy Tiller-Hewitt and many other local health system leaders will be speaking! Register now. Mindful practices like meditation, introspection and journaling have been shown to contribute to effective leadership. Mindful practices support personal and professional growth by enabling leaders to gain focus, clarity, creativity, and compassion. These are qualities which allow leaders to face the myriad demands and struggles of everyday work life. Tammy Tiller-Hewitt, FACHE CEO and Chief Motivational Officer MAHCEF Career Planning & Leadership Development Conference Mindful Leadership: Leading with Heart and Mind for Healthcare Leaders Thursday, October 12, 2017 3:00-4:30 p.m. Lindenwood University Belleville, IL If you would like more information about Tammy's participation in the MAHCEF Career Planning & Leadership Development Conference or are interested in having Tammy speak at your next event, fill out the quick form below. You won't be disappointed!
A TWO-DAY, LIVE LEARNING EXPERIENCE Consultative Sales Training for Physician Relations, Liaison and Outreach Professionals https://www.youtube.com/watch?v=h5VCi3dL9Eo Wondering what it means to be a Tiller-Hewitt Trained" liaison? By popular demand, we are conducting live training workshops to share our proven "Make It Matter" program for developing and refreshing your professional, consultative sales skills. Register Online Download the Registration Form The workshop is a convenient, affordable and effective continuing education resource for individuals and teams! Make it Matter empowers you to perform at a higher level, using the differentiator of consultative selling. Tiller-Hewitt trainers draw on direct management experience and from launching hundreds of outreach programs for hospitals, health systems and physician practices across the U.S. The Make it Matter Workshop delivers a dynamic and highly interactive learning experience, laser-focused on how to build long-term relationships and drive results. The workshop includes six modules filled with interactive videos, role-playing and exercises that are practical, memorable and applicable immediately. Bring a team or just yourself! 2017 Make it Matter Workshop - St. Louis Thursday, October 5th-Friday, October 6th Drury Plaza Hotel St. Louis at the Arch 2 [...]
Travis Ansel, MBA Director HSG J. Tod Fetherling Chief Executive Officer Perception Health Cameron McGregor, MSN, RN, FACHE System Vice President Service Integration Premier Health Tammy Tiller-Hewitt, FACHE Chief Executive Officer Tiller-Hewitt HealthCare Strategies SHSMD 2017 CONNECTIONS: Data, Strategy Execution: The Triple Play that Will Engage Physicians in Strategic Growth Don't miss this baseball-themed workshop! A truly hands-on experience, this workshop will keep a brisk pace and enable interactive learning. Why attend? An effective strategic growth plan engages physicians in both employed and private practice settings. However, success or failure depends on the data-driven strategy that that is executed with the right people in the field driving in those "runs" and achieving success. Facilitated by an experienced physician leader, this workshop focuses on the "Triple Play" method that rapidly achieves growth by: identifying the right types of data, engaging physicians in strategy development, and establishing field outreach that produces measurable results. Participants will be assigned a hospital case study and interactive modeling encompassing variables in three key areas: Data/analytics: Market profile, payor mix, referral and utilization patterns, success metrics (“Moneyball”) Strategy: Physician alignment, [...]