Friday from the Field

COVID-19 Elective Surgery: Relaunch and Recovery

2020-05-15T10:35:10+00:00

As healthcare leaders begin to shift their focus to post COVID-19 elective surgery recovery, the resounding question from leadership teams has been "Where do I start?!" Our advice is to start by quantifying the elective surgery backlog and short to mid-term operating room capacity, modeling different scenarios of reopening based on current and expected guidelines and restrictions. With volume and capacity quantified, you can model the time it will take to work through the backlog given your organization's "current state". For many organizations, physicians, and patients, the outputs of this model will be unacceptable. If you find yourself in that situation, you will have the framework necessary to guide the operations work that must be done to find alternative solutions to accommodate the COVID-19 elective surgery backlogs. We have several complimentary resources available to help. If you’re just getting started or need confirmation of your efforts – download a complimentary Rapid Relaunch & Recovery Readiness Checklist and/or listen to the webinar we hosted for hundreds of healthcare leaders. Call us if you need us. We stand ready to help with COVID-19 elective surgery [...]

COVID-19 Elective Surgery: Relaunch and Recovery 2020-05-15T10:35:10+00:00

Who’s on Your COVID-19 Business Recovery Team?

2020-05-08T13:24:17+00:00

Healthcare Leaders – this week’s message is for you. We’re finding many healthcare organizations are shifting their focus to COVID-19 business recovery - so quickly - that they’re missing the critical first step.  Since business recovery is a team sport - Step #1 is building your dream team.  For every missing member - it will cost an organization time, money, and relationships. As the leader, you understand the big picture, next your department leaders understand their service line needs and physician leaders represent their specialty. But who is providing the COVID-19 business recovery team an unbiased representation of all physician specialties and their staff, while simultaneously keeping the communication with them wide open? Hopefully your answer is "my physician liaison or outreach team"! Use their trusted-advisor status to communicate openly, honestly, and frequently with your most anxious group of stakeholders. Don’t let your competitors establish a better collaborative recovery plan. When your customers are anxious, they’re vulnerable. They need to hear from you …often! We have several complimentary COVID-19 business recovery resources. If you’re just getting started or need confirmation of your efforts [...]

Who’s on Your COVID-19 Business Recovery Team? 2020-05-08T13:24:17+00:00

Bring Value While Working from Home

2020-05-01T10:47:28+00:00

Take a look at this week's Friday From the Field video as Tammy Tiller-Hewitt shares another way to bring value while working from home. Do you ever get to a restaurant knowing what you’re going to order, but after looking over the menu you discover another entrée, appetizer, or dessert that you didn’t even know existed?  Yeah - same here! What about the menu of services from your organization? Do all of your practices realize all that your organization offers? Even if you’ve told them once – twice – multiple times, we guarantee they can’t possibly keep up with it all. That’s why we created our Request for Resources. It’s an easy plug and chug template that allows you to create an inventory or “menu” of all that your organization offers providers, their staff, and patients. This is a perfect project to complete while you’re out of the field and allow you to bring value while working from home. Download the Request for Resources template, customize and blast it out to all your practices and referral sources. They can take an inventory of [...]

Bring Value While Working from Home 2020-05-01T10:47:28+00:00

Planning a Road to COVID Relaunch & Recovery

2020-04-27T15:18:00+00:00

In implementing our Post-COVID Relaunch & Recovery Readiness Checklist, we continue working with healthcare leaders and outreach professionals across the country. Once again, we are reminded why there is no other industry we’d rather be in than healthcare! We’ve heard heartwarming stories of generosity and heartbreaking stories of jobs lost. Every role is being scrutinized and evaluated, including the C-suite and employed physicians. For those liaisons who have lost their job – we are sincerely sorry and prayerful for new and better opportunities. The reality is, we’ve planned for disasters, but not pandemics. Every leader and every organization is dealing with this crisis so differently, because a pandemic is unchartered waters. With that being said – if you missed the COVID-19 Relaunch & Recovery Readiness webinar – download a recorded version and listen for ways you and your organization can start preparing for the recovery phase. A recovery plan should always include the outreach team sitting at the table and at the core of the planning and execution phases. Go through the checklist – then start calling people, scheduling meetings, and collaborating.   https://youtu.be/gtqEyFCD304 [...]

Planning a Road to COVID Relaunch & Recovery 2020-04-27T15:18:00+00:00

Adapting to COVID-19 through Telehealth: How Physician Liaisons can help!

2020-04-17T11:29:14+00:00

We’re being asked by liaisons from across the country, “what can I do to show value during this COVID-19 crisis?”  This week, I’d like to share a video from our friend and colleague, Deborah Scheetz. Deb is the Service Line Marketing Director at Dayton Children’s Hospital, where they have successfully gone toe-to-toe with the crisis by using Telehealth. Even though Telehealth isn’t a new concept, sadly it hasn’t been widely accepted or used …until now.  During this crisis, Deb says, "the Genie is out of the bottle" and virtual visits are the new norm. With more leniency around reimbursement, physicians and APPs are seeing a record numbers of virtual patient visits. Patients have not only embraced, but love the convenience and anxiety reducing benefits of the virtual face-to-face chats with their trusted providers. So you may be thinking – yes, but how can I help? Listen as Deb explains how YOU as an outreach professional can show value. You may also be able to capture great patient stories to share, as well as gather and distribute best practices to providers who haven’t embraced the concept [...]

Adapting to COVID-19 through Telehealth: How Physician Liaisons can help! 2020-04-17T11:29:14+00:00

Physician Liaisons – Your Relaunch & Recovery Plan

2020-04-03T13:45:22+00:00

During COVID-19, where should we focus our efforts?  Should we focus on the now, on the later, or both?  Whatever the answer, then how can we plan to be more effective and value-added than ever before? This week we’re allowing you to jump in briefly to our weekly leadership round table discussion, as we discuss what we’re seeing with our physician liaison teams and organizations around the country, along with our recommendations on how to prepare a relaunch and recovery plan. Check out the full roundtable discussion. Also, check out the new blog from our COO and thought-leader Tommy Tiller.  He brings super relevant and implementable concepts. https://youtu.be/t3DQIZzBI3o

Physician Liaisons – Your Relaunch & Recovery Plan 2020-04-03T13:45:22+00:00

Physician Liaisons – Adding Value in Time of Crisis

2020-03-26T17:00:44+00:00

Stuck in the office or working from home? With COVID-19 protocol in full effect and social distancing our new reality, most of you have been pulled out of the field and are trying to find ways to stay productive and vital to your organization. While growth strategies and outreach programs are likely low on the priority list for leadership this month, there is still PLENTY of valuable work that you can all do! In this week’s Friday From the Field video, Alicia Sanchez, Physician Liaison from Presbyterian Healthcare Services, explains a few things she’s been doing to add value to leadership, her organization, and most importantly, what she’s doing to prepare for life after COVID-19. https://youtu.be/SlGRx_gK6uQ

Physician Liaisons – Adding Value in Time of Crisis 2020-03-26T17:00:44+00:00

Someday has Arrived – Things to do Before You Return to the Field

2020-03-20T00:57:07+00:00

Just one week before the Coronavirus hit hard – and social distancing was our new reality - I was out in the field with Michelle McMillan, Physician Liaison & Assistant Director of Physician Services from Children’s Mercy Hospital. What we uncovered is super relevant to work we can be completing during our quarantine. Use this time for the “someday” projects. Today is someday – and what you’re doing now will better prepare for your return to the field. Listen to this week’s Friday from the field video, as two of us “seasoned” liaisons rode together demonstrating we ALL can find more, do more, learn more ways to deliver value.. It’s true …we’re either green and growing or ripe and rotting!  Be #QuarantineProductive. Tammy https://youtu.be/8KRXGmW5G1M

Someday has Arrived – Things to do Before You Return to the Field 2020-03-20T00:57:07+00:00

Let’s Talk Carbs

2020-03-09T21:46:17+00:00

In honor of National Nutrition Month - let's talk about a yummy, but often debated topic…CARBS! In this month's Make YOU Matter, our Health and Wellness Coach, Andrea Curless tells us why all carbs are not created equal. She’s not just talking about it, she is literally in the kitchen, in full demonstration mode to show you real examples. I love how she compares foods that many of you road warriors have in your car right now! Spoiler alert:  She cuts to the chase about how we can and SHOULD incorporate carbs in our diet. Check it out. https://youtu.be/1bCCHgfwwak

Let’s Talk Carbs 2020-03-09T21:46:17+00:00

First Calls with Brittany Lawson

2020-03-12T01:28:56+00:00

Happy Friday! I hope you were able to watch last week’s video as we followed Brittany Lawson, a new liaison from Presbyterian Health, through some of her on-site training and shadowing. If you missed it, catch it here! In this week’s Friday from the Field video, we join Brittany again as she navigates her first few days in the field. What did she take? How did she prepare? Who did she call on? Get the scoop here. We’ll check back in again in a few weeks to see how Brittany continues to progress. https://youtu.be/j8G4_h0jnXU

First Calls with Brittany Lawson 2020-03-12T01:28:56+00:00

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