Friday from the Field

Make YOU Matter – Paying it Forward

2020-08-12T13:38:31+00:00

Would you ever think that paying it forward is an investment in your own health? It’s as certain as the law of gravity - what goes up, must come down. The law of kindness benefits the giver more than the receiver – at least internally! Check out this month’s Make YOU Matter video, where our wellness coach Andrea Curless tests it out in the Starbucks drive-thru. Give and you shall receive. #MakeYOUMatter #TillerHewitt https://youtu.be/8lCmIawDRNU

Make YOU Matter – Paying it Forward 2020-08-12T13:38:31+00:00

How Professional Speaking Skills Increase Your Influence

2020-08-06T23:47:57+00:00

Webinar: How Professional Speaking Skills Increase Your Influence Happy Professional Speakers Day or better said Happy Influence Day to YOU! As the final piece of our “New Better” series, we’re hosting a complimentary webinar featuring my friend and coach, Lois Creamer. Lois is an internationally sought-after speaker, best-selling author and speaking-promotion coach! She has been a member of the National Speakers Association for over 20 years and will be sharing her best practices for using your speaking skills to influence your audience of one or one thousand. This week’s video is a sneak peek before the August 28th webinar. I love what Lois says, there has never been a better time to stretch your virtual wings! Save My Seat - August 28th at Noon (CT) for How Professional Speaking Skills Increase Your Influence If you missed the previous videos in our “New Better” series, go check them out! How Video Can Make The New Normal, The New Better:  Effectively use video and virtual media to continue building your relationship as a trusted advisor with physicians and their staffs. The New Better Series – [...]

How Professional Speaking Skills Increase Your Influence 2020-08-06T23:47:57+00:00

Physician Liaisons – Getting Back in The Field

2020-07-31T13:07:47+00:00

While the last few months of 2020 feel like years, we want to pick back up on our New Liaison Series with Brittany Lawson from Presbyterian Health in Albuquerque, New Mexico. As you might recall we followed Brittany during her initial on-site training and shadowed her first calls in the field. Then COVID-19 hit! Just like all of you, she was no longer able to make face-to-face calls in her practices. We’re happy to report Brittany is back in the field. In this week’s video, she shares how she is navigating being back in the field. Take a look as she shares her biggest take away – it’s something that has more importance than ever when visiting new practices/providers. If you need a deeper dive into Brittany’s advice, check out last week’s video. https://youtu.be/qzfLuL-u6vY

Physician Liaisons – Getting Back in The Field 2020-07-31T13:07:47+00:00

Ever Been Asked – What is a Physician Liaison?

2020-07-23T21:52:54+00:00

Describing the role of a Physician Liaison takes time and effort to articulate. That’s why we recommend always refining your Elevator Pitch. In honor of “National Talk in an Elevator Day” Friday, July 31st, we encourage you to watch this week’s Friday from the Field video and then update your 20-second elevator pitch. Remember that one size doesn’t fit all. Be prepared to adjust your pitch for different audiences. Your pitch to a physician may be very different than your pitch to someone else. Bottom line, preparation ensures the next time you deliver your "What is a Physician Liaison anyway" question, you’ll be prepared to “elevate” yourself and your role. https://youtu.be/YjXXcqyAGHQ

Ever Been Asked – What is a Physician Liaison? 2020-07-23T21:52:54+00:00

Make YOU Matter – How Much Water do YOU Need?

2020-07-17T12:28:41+00:00

How Much Water do YOU Need? This week we continue our Make YOU Matter series as our Health and Wellness Coach, Andrea Curless discusses one of her favorite topics - WATER! Our bodies are made up of 60% water, making our intake of it extremely important. Water ensures that our bodies and organs can function properly and keeps us hydrated so we feel more energized. In this week's Friday from the Field video, Andrea breaks down the exact amount of water that YOU need.  Surprisingly, it's different for all of us. Take a look. Stay hydrated and Make YOU Matter! If you haven't see our other health and wellness Make YOU Matter videos visit our Friday from the Field page. Andrea has several videos that include beneficial information on the five pillars - Nutrition, Physical Activity, Disease Prevention or Management, Stress Management and Self Care. https://youtu.be/JHWZZrXyDMk

Make YOU Matter – How Much Water do YOU Need? 2020-07-17T12:28:41+00:00

The New Better Physician Onboarding

2020-07-09T19:42:33+00:00

The New Better Physician Onboarding: Continuing Mission-Critical Programs The pandemic did not stop Reid Health’s determination to create an extraordinary new Physician & APP Onboarding, Navigation and Mentorship Program. In fact, the setback turned up their creative juices. Pre-pandemic, we launched a team of over 70 stakeholders from across Reid Health, including the hospital, practices and urgent care centers. The stakeholders came from departments that play a role in recruitment and long-term retention. Unfortunately, after the first meeting we were forced to take a 90-day pandemic pause. Reid’s number one priority is safety for all. As we brought the team back together, we started with a Zoom instructional meeting on how to create a value stream (process) map. Next, we set up a virtual (Zoom) classroom to assist with individual department maps. We then reconvened in-person for each department to present and walk through their map. This process is critical because it helps the entire organization understand the whole process, while looking for redundancies and areas of improvement opportunities. This mapping process alone identified over 100 action items to streamline or improve the [...]

The New Better Physician Onboarding 2020-07-09T19:42:33+00:00

The “New Better” Series – Office Manager Council

2020-06-26T11:50:18+00:00

Instead of using the term "New Norm", we've changed it to the "New Better". In designing our re-entry and recovery plan, lets use this opportunity to look for ways to get better! In our New Better series, we are sharing easy-to-implement ways to virtually connect with physicians, APPs and their staff. Today we’re sharing ideas about launching a virtual office managers' meeting. This includes managers from our employed, independent and competitor offices. After watching, download our "How To Start an Office Managers Council" resource. Timing is everything! Don’t let the competition seize this opportunity first. Keep delivering your New Better. If you missed last week’s video – How Video Can Make the New Normal, the New Better – check it out. https://youtu.be/GmqiviAliZ0

The “New Better” Series – Office Manager Council 2020-06-26T11:50:18+00:00

How Video Can Make the New Normal, the New BETTER

2020-06-19T00:19:45+00:00

The COVID-19 crisis experience has offered lessons for everyone to take forward into what some are calling the “new normal.” But, I think you would agree that staying relevant in these ever-changing times means we must constantly get better and better. So, we’re starting a series called The New Better. In our New Better Series, we will bring you tips, advice and examples of how physician liaisons are taking their performance to the next level. We’re starting with effectively using video and virtual media to continue building your relationship as a trusted advisor with physicians and their staffs. WHY? Video is the next best thing to facetime in the field Video extends your reach Plus, video has pass along value for the entire team and serves as a resource for future reference HOW? We will provide a series of quick tutorials and a free webinar. Video Visit or Call - Short and focused; great method when new information needs to be shared immediately or to stay top of mind with a weekly update Virtual Office Manager Meeting - Live, interactive meetings to facilitate communication [...]

How Video Can Make the New Normal, the New BETTER 2020-06-19T00:19:45+00:00

Liaisons – Are You Prepared for Re-Entry?

2020-06-12T11:42:52+00:00

Liaisons - Are You Prepared for Re-Entry? Liaisons - Are You Prepared for Re-Entry? Many Liaisons are making their way back into the field to listen to the needs of providers and their staff while educating them on any new processes. Here is a quick lesson on process mapping that you should conduct before you start promoting any key service-line or process. This investment will serve you, your organization and your customers well …guaranteed! Remember: P6 – Proper, Prior, Preparation, Prevents, Poor, Performance! Cheers to a successful re-entry and continued peak performance. Now is the time to prepare for life after COVID-19. For other Relaunch and Recovery tools, visit our Resource Page.  We share webinars, videos, downloadable checklists and articles to ensure you are prepared for re-entry into the field. Liaisons - Are you prepared for re-entry? (video) https://youtu.be/-krPDlgauck

Liaisons – Are You Prepared for Re-Entry? 2020-06-12T11:42:52+00:00

Make You Matter Liaisons – Glowing Skin Is Always In

2020-06-04T13:52:04+00:00

Glowing skin is always in! Summertime - here we come!  As Liaisons, we get a lot more sun exposure than we realize. I remember in my early 30s looking down at my hands one day thinking – who’s hands are these?  They were aging faster than any other part of my body – and that’s when I had my aha moment.  “Driving is exposing my hands to so much unprotected sun exposure!”  We forget we’re constantly exposed to sun and UV rays – even when we’re not in the pool or at the beach - causing skin damage and the unwanted look of aging. Sunscreen is critical in keeping our skin healthy and youthful. A lot of products come with "built-in" sunscreen, but is that really enough? In this week's Friday From the Field video, listen to a few tips from Andrea Curless, our Health and Wellness Coach, who lives in Tucson, Arizona where the sun shines bright all year round! Andrea always keeps her focus on You and Your Health in her Make You Matter series. Glowing skin is always in! Tammy Tiller-Hewitt [...]

Make You Matter Liaisons – Glowing Skin Is Always In 2020-06-04T13:52:04+00:00

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