Friday from the Field

Facebook Live Fri-Yay


The exciting news is here! We are changing up our Friday from the Field series by adding a Fri-Yay Facebook LIVE on the last Friday of each month. We will be on-site at various locations across the country. It will be the perfect opportunity to go live with us to interact with other liaisons.  We’ll give you a shout out and answer your burning questions LIVE! Mark your calendar now and join us the last Friday of each month starting January 31st at 9 a.m. central. Follow these two simple steps to join us: Like us on Facebook. Set a reminder! Click your email icon below to add this Facebook LIVE event to your calendar.      It’s going to be awesome. You don’t want to miss it!

Facebook Live Fri-Yay 2020-01-17T15:47:50+00:00

Liaisons Make You Matter – Muscle vs. Fat


As promised, Andrea Curless our Health and Wellness Coach is here to kick off our 2020 “Make YOU Matter” monthly videos.  Andrea will discuss the importance of your physical activity, how much you need and what the “mothership” has to do with this topic.  She also answers the burning question: Does muscle weigh more than fat? Stay tuned next week for some exciting news about our monthly Facebook Live events.

Liaisons Make You Matter – Muscle vs. Fat 2020-01-10T14:32:43+00:00

Make YOU Matter


Welcome to 2020! Healthy liaison = happy wealthy liaison!  Wealth is in the eye of the beholder. To that, we are thrilled to begin a new health and wellness series on one Friday each month, as part of our Friday from the Field series. We know when most of us hear health and wellness, we think the dreaded diet and exercise – but honestly it is SO MUCH MORE! Many of you know Tiller-Hewitt’s certified health and wellness coach, Andrea Curless. Maybe you remember her from attending her painful boot camp or her soothing yoga classes at AAPL. Well in this new Make YOU Matter series she shares the 5 pillars of wellness and how they relate to YOU. Each month she will present a video based on the five pillars; physical activity, nutrition, stress management, disease prevention and the so very important, self-care. Our goal with this series is to make you an all-around healthier and happier person, because YOU matter! You don’t want to miss this awesome series.

Make YOU Matter 2020-01-02T15:52:25+00:00

A Look at Before and After


Who doesn’t like a successful before and after story? In this week’s Friday from the Field, Corina Rose, Physician Liaison with Presbyterian Healthcare System shares her “before and after” experience with Tiller-Hewitt’s Physician Liaison and Strategic Sales Program. Corina shares her “before” story of going into the field as a physician liaison without training, strategic guidance or data to direct efforts and track success. Corina then speaks to her “after” experience with the Tiller-Hewitt program and how it was a game-changer in gaining tools, resources, support and a much more strategic understanding of her role to become a successful physician liaison. If this story sounds familiar and you’re ready for a before and after experience, read what our clients have to say and call us today!

A Look at Before and After 2019-12-31T17:29:40+00:00

Be Generous with Your Business Cards


You’ve probably seen someone out and thought “hey, I know them” - right before the shock set in that you can’t remember their name. Awkward! In this week’s Friday from the Field, Jamie Utt discusses the value of our business cards. I know we’re all legends – but be a humble legend by remembering that our offices see so many people every day that we cannot expect them to instantaneously remember us or our organization – even if they do a good job faking it!  That’s why Jamie reminds us to always be fast and generous with our business cards. At Tiller-Hewitt, our rule of thumb is that unless the person shouts your name, before you have time to give them your card, HAND IT OVER! This prevents awkward moments and guarantees their focus is on your message and not on trying to remember your name and organization!

Be Generous with Your Business Cards 2019-12-31T17:33:47+00:00

How prepared are you?


In this week's Friday From the Field video Tammy Tiller-Hewitt comes to you fresh off a flight to the west coast. On the way to her hotel, she stopped by the health system corporate headquarters to check out the meeting room and test the equipment where she would be conducting a training program the next day. Even though sometimes she gets push back from organizations to schedule the room ahead of time, too bad – so sad, it’s part of her pre-flight “plan”. Research shows that 10 minutes of planning can save 2 hours of wasted time!  What’s your preflight plan?  Check this out…  

How prepared are you? 2019-12-31T17:35:56+00:00

Building the “Dream Team” – Why physician liaisons and population health managers should work together.


You’ve probably heard the terms population health, at risk and value-based care, but do you really know what they mean to you and your role? In this week’s Friday from the Field, I am speaking with Kim Vu, a population health manager and she provides us with key definitions we should understand. Build your dream team to include the population health team – this is how you will continue to stay relevant. If you aren’t familiar with your organization’s population health strategies, what are you waiting for?

Building the “Dream Team” – Why physician liaisons and population health managers should work together. 2019-12-31T17:40:18+00:00

Get Known – Why it’s Important for Physician Liaisons


Have you heard the saying, “It’s not who you know, but WHO KNOWS YOU”? Have you looked around lately - both inside and outside the organization - to gauge how well you’re known for the value you bring? Our value comes by the knowledge, can-do positive attitude and results we consistently bring to the game.As a Physician Liaison, if the only place we spend time is inside the organization and the provider offices – it is very difficult to earn the coveted status of trusted advisers! In fact, that leads to breathing your own exhaust. So how do we stay on top of trailblazing and innovative ideas, upcoming regulatory changes and over shifts in our ever-changing industry? By getting involved in higher-level professional associations. We're talking about associations made up of executives and other influences in your world.In this week’s Friday from the Field, two liaisons Erica Niemeyer and Veronica Brand both attended the American College of Healthcare Executives (ACHE) Chapter meeting on Diversity in Healthcare and Aligning Ethical Principles. It was so informative! Veronica participated on the Diversity in Healthcare panel – bringing in the work of [...]

Get Known – Why it’s Important for Physician Liaisons 2019-11-05T21:06:59+00:00

What’s the secret? Provider Satisfaction and Retention


Dr. Ray Foley is our special guest in this week's Friday From the Field video. Dr. Foley is both a practicing Gastroenterologist and the President of Penn Medicine - Lancaster Regional Health Physicians (LGHP), a 600+ provider medical group. Over the past few months, we have worked with LGHP to implement a robust Provider Onboarding & Navigation program. In this week's video, we have just wrapped up the launch of the mentorship program with 60 of their providers. Research shows when organizations have a provider onboarding program of one year, including a formal Mentorship Program, both retention and satisfaction increase. A mentorship program also supports organizational commitment to provider wellness. Watch the quick video to hear Dr. Foley's thoughts about the success of their Provider Onboarding initiative. We custom design gold-standard on-boarding and retention programs to meet specific organizational needs. Just as Dr. Foley mentions - LGHP had a Program they wanted to to take to next level, that's when they partnered with Tiller-Hewitt. How can we help you?  

What’s the secret? Provider Satisfaction and Retention 2019-10-29T20:29:12+00:00

Year End Checklist


Keeping Yourself & Your Physician Liaison Program Effective – YEAR-IN-REVIEW By:  Tammy Tiller-Hewitt FACHE Before getting caught up in the holiday festivities, take time to conduct an effectiveness check-up of yourself and your Program. Here's a quick 10-point checklist: 1. Update your physician/provider target list to be in line with your organization’s strategic initiatives. 2. Evaluate the current metric system (aka referral data).  Ideally you need timely (monthly) and relevant (strategic service lines) referral data to monitor and quickly identify and respond to shifts in referrals. 3. Set up monthly debriefing meetings with your senior leader and or leadership team. 4. Get directors, from all strategic service lines, on your schedule to “routinely” get them away from their safety zones and into the field (riding with you and your team) to meet “face-to-face” with their key referral sources. 5. Get top executives, preferably members of the C-suite, on your schedule to meet with key physicians and physician groups to share the vision “face-to-face” with these partners. 6. Set up routine monthly meetings with your physician enterprise teams: i.e. the practice management and hospitalist [...]

Year End Checklist 2019-10-24T19:57:55+00:00


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