COVID-19 RELAUNCH AND RECOVERY RESOURCES 2020-07-06T18:46:24+00:00

COVID-19 RELAUNCH & RECOVERY RESOURCES

Our team stands ready to engage with you virtually for rapid development and execution of your COVID-19 Relaunch & Recovery Plan.

When hospital and clinic doors reopen to elective procedures, you must restore profitable service line access and capacity quickly to reverse the unsustainable losses experienced during the crisis.

The financial health of your organization depends on rapid planning and execution of a post-COVID relaunch and recovery strategy.

Now is the time to prepare for life after COVID-19.

  • Get started with a complimentary strategy call to pinpoint your most pressing challenges and areas of greatest opportunity.
  • Check this page often for updates, videos, webinars, articles and planning tools, such as our COVID-19 Relaunch & Recovery Plan Checklist.

ATTEND AND REVIEW WEBINARS

COMPLIMENTARY WEBINAR: COVID-19 RELAUNCH & RECOVERY PLAN CHECKLIST FOR HOSPITALS AND HEALTH SYSTEMS
The webinar walks through a Relaunch & Recovery Plan Checklist to help you determine how well positioned your organization is to accommodate the abundant post-crisis backlog of elective surgeries and procedures.

As hospitals and health systems respond to the COVID-19 pandemic, profitable service lines have been shut down and resources shifted to manage the crisis.

Referral patterns could literally shift overnight when hospital and clinic doors open to elective business. Now is the time to accelerate the planning and execution of a post-crisis business relaunch and recovery plan.

ACCESS THE RECORDED WEBINAR


COVID-19 RELAUNCH AND RECOVERY: YOU HAVE QUESTIONS, WE HAVE ANSWERS

Hundreds of healthcare leaders and liaisons joined the recent COVID-19 Relaunch and Recovery Plan webinar hosted by Tiller-Hewitt HealthCare Strategies. Together, we walked through a checklist of 10 questions that are critical to evaluating their organization’s readiness to accommodate the return of elective surgeries, procedures and other deferred care. Questions from attendees reflected concerns that many are experiencing, so we are offering a brief question and answer.

ACCESS THE WEBINAR QUESTIONS AND ANSWERS

DOWNLOAD PLANNING GUIDES AND TOOLS

RELAUNCH & RECOVERY PLAN CHECKLIST

COVID-19 RELAUNCH & RECOVERY PLAN CHECKLIST FOR HOSPITALS AND HEALTH SYSTEMSOrganizations need to be ready to accommodate an abundant backlog of business. A huge paradigm shift is looming as referral patterns could literally shift overnight.

This provides an unprecedented opportunity for the organizations that accelerate the planning and execution of a post-crisis relaunch and recovery plan.

COVID-19 RELAUNCH & RECOVERY PLAN CHECKLISTThe reality is many organizations will not be able to accommodate the pent-up demands. Unresolved pre-crisis bottlenecks will become post-crisis choke points – exposing unprepared organizations.

Will Your Team Be Ready?

How you answer the 10 Questions in our Relaunch & Recovery Readiness checklist will determine how well-positioned your organization is for a rapid-recovery effort.

PRE-CALL PLANNING WORKSHEET

Pre-call Planning Worksheet Template

During this time, video can be a very useful tool to support your face-to-face calls and reinforce your trusted-advisor status. Done right, video is the next best thing to facetime in the field. But, you need to plan your video update as intentionally as you would prepare for a face-to-face call.

Remember our “P6” mantra: Proper Prior Preparation Prevents Poor Performance

Our secret weapon for preparation is a pre-call planning worksheet. It gets me prepared and keeps me focused! Grab your copy today. 

COVID-19 MODELS: FORECASTING THE PANDEMIC’S SPREAD

The American Hospital Association has published a valuable resource to assist healthcare leaders in capacity planning, based on various forecasting models of the COVID-19 pandemic spread.

Institutions such as Penn Medicine, Cleveland Clinic, Stanford Medicine, University of Washington and more are represented in this compendium.

American Hospital AssociationWe salute the American Hospital Association for their leadership and the development of their robust resource center.

As you consider the resources you will need to plan for the relaunch and recovery of profitable business lines, please see our Rapid Relaunch and Recovery Readiness Checklist discussed in more detail above.

MGMA COVID-19 ACTION CENTER

MGMA LogoAre you looking for the latest news on topics like “Stark” law and telehealth waivers, or relaxed rules around provider location and licensure, physician supervision requirements and more? Check out the MGMA COVID-19 Action Center.

As the country works to combat the spread of Coronavirus Disease 2019 (COVID-19), MGMA will keep medical group practices apprised of the latest regulatory and legislative developments that could affect patient care and practice operations. MGMA’s COVID-19 Action Center is routinely updated as new information is made available.

WATCH VIDEOS

THE “NEW BETTER” SERIES – OFFICE MANAGER COUNCIL

Instead of using the term “New Norm”, we’ve changed it to the “New Better”. In designing our re-entry and recovery plan, lets use this opportunity to look for ways to get better! In our New Better series, we are sharing easy-to-implement ways to virtually connect with physicians, APPs and their staff. [Read more…]

LEADING DURING COVID19:  SURPRISES, CHALLENGES AND LESSONS LEARNED

Healthcare leaders came together for a dynamic and insightful round-table discussion about their experiences thus far in leading their teams through the challenges of the pandemic. Hear how best practices and lessons learned can help you now and as we move forward in the new normal.

HOW VIDEO CAN MAKE THE NEW NORMAL, THE NEW BETTER

Watch this five-minute video that shows you how to be brief but brilliant by planning short, focused and distraction-free video updates for your physicians and their teams. Then download the Pre-Call Plan template. [Read more…]

LIAISONS – ARE YOU PREPARED FOR RE-ENTRY?

Many Liaisons are making their way back into the field to listen to the needs of providers and their staff while educating them on any new processes. Here is a quick lesson on process mapping that you should conduct before you start promoting any key service-line or process. This investment will serve you, your organization and your customers well …guaranteed!

CREATIVE WAYS TO BUILD PATIENT CONFIDENCE DURING COVID-19

Kim Grant shared how one hospital eases the fears of their youngest patients and their parents with videos, collaterals and on-site messaging. You will pick up some very clever ideas in this short video! [Read more…]

POST COVID-19 RELAUNCH & RECOVERY – SURGERY

As healthcare leaders begin to shift their focus to post COVID-19 elective surgery recovery, the resounding question from leadership teams has been “Where do I start?!” Our advice is to start by quantifying the elective surgery backlog and short to mid-term operating room capacity, modeling different scenarios of reopening based on current and expected guidelines and restrictions. [Read More…]

WHO’S ON YOUR COVID-19 BUSINESS RECOVERY TEAM?

We’re finding many healthcare organizations are shifting their focus to COVID-19 business recovery – so quickly – that they’re missing the critical first step.  Since business recovery is a team sport – Step #1 is building your dream team.  For every missing member – it will cost an organization time, money, and relationships. [Read More…]

TILLER-HEWITT LEADERSHIP ROUNDTABLE ON RELAUNCH & RECOVERY PLANS

In this video, we’re allowing you to jump in briefly to our weekly leadership roundtable discussion, as we discuss what we’re seeing with our physician liaison teams and organizations around the country, along with our recommendations on how to prepare a relaunch and recovery plan.

PLANNING A ROAD TO COVID RELAUNCH & RECOVERY

In implementing our Post-COVID Relaunch & Recovery Readiness Checklist, we continue working with healthcare leaders and outreach professionals across the country. Once again, we are reminded why there is no other industry we’d rather be in than healthcare! [Read More…]

ADAPTING TO COVID-19 THROUGH TELEHEALTH: HOW PHYSICIAN LIAISONS CAN HELP

We’re being asked by liaisons from across the country, “what can I do to show value during this COVID-19 crisis?” We would like to share a video from our friend and colleague, Deborah Scheetz. Deb is the Service Line Marketing Director at Dayton Children’s Hospital, where they have successfully gone toe-to-toe with the crisis by using Telehealth. [Read More…]

PHYSICIAN LIAISONS: ADDING VALUE IN TIME OF CRISIS

In this week’s Friday From the Field video, Alicia Sanchez, Physician Liaison from Presbyterian Healthcare Services, explains a few things she’s been doing to add value to leadership, her organization, and most importantly, what she’s doing to prepare for life after COVID-19.

SOMEDAY HAS ARRIVED – THINGS TO DO BEFORE YOU RETURN TO THE FIELD

Just one week before the Coronavirus hit hard – and social distancing was our new reality – I was out in the field with Michelle McMillan, Physician Liaison & Assistant Director of Physician Services from Children’s Mercy Hospital. [Read More…]

READ ARTICLES

AMID THE CORONAVIRUS CRISIS, A REGIMEN FOR REENTRY

The wisdom and leadership of Dr. Atul Gawande continues to help us meet the challenge of safely reopening. He offers the idea that reopening is a “combination therapy — like a drug cocktail.” All elements are essential for limiting the spread of the disease: hygiene measures, regular COVID-19 screening, social distancing and wearing masks.

The New Yorker Article: Coronavirus

“THERE IS HOPE”: MGMA’S FISCHER-WRIGHT PROVIDES LEADERSHIP PERSPECTIVE ON COVID-19 CRISIS

MGMA - There is Hope

PHYSICIAN LIAISONS: HOW TO REMAIN ESSENTIAL & DELIVER VALUE DURING COVID-19
Physician Liaisons: How to Remain Essential & Deliver Value During COVID-19

PHYSICIAN LIAISONS: SHARE THIS NEWS ABOUT TELEHEALTH, MEDICARE, AND COVID-19
Physician Liaisons: Share this News about Telehealth, Medicare and COVID-19

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