Problem-Solver Panel: A Workshop on Why Structural Failures Happen and How to Fix Them

Start date: September 8, 2019

End date: September 11, 2019

Location: Nashville Music City Center

Seasoned executives will reveal “the good, the bad and the awesome” lessons learned while building sustainable and strategically successful business development programs within diverse systems and markets. They will share practical fixes to the common structural, strategic and cultural issues that can cause costly damage to credibility, referral pipelines, physician retention and trust in leadership.

This interactive workshop will demonstrate that learning from failure leads to growth. No question or issue will be off the table. Real-life examples and peer-to-peer exercises will offer techniques for successfully leading and problem-solving the top challenges that business development and physician relations teams experience.

Learning Objectives:

  • Uncover and address gaps in the structure and/or culture that prevent alignment with their organization’s strategic growth objectives and limit effective engagement with the C-Suite and other leaders
  • Ask the “right” questions to reveal solutions to data, access or capacity barriers that limit growth
  • Identify budget strategies, including team compensation, that improve return on investment


Tammy Tiller-Hewitt, FACHE
Chief Executive Officer, Tiller-Hewitt HealthCare Strategies

Tammy Tiller-Hewitt, FACHE, has led Tiller-Hewitt HealthCare Strategies, the nation’s leading firm in Physician Relations and Retention solutions for over 17 years.  Previously she served for 20 years in physician-hospital relations and practice management leadership roles with BJC HealthCare in St. Louis, Missouri.

Tammy has enabled hundreds of hospitals, health systems, and physician organizations to achieve healthy relationships and engagement for sustained strategic growth and retention.

She is a nationally recognized physician relations and retention advisor, keynote speaker and writer known for her dynamic, educational and high-energy presentation style. Her programs are rich with real-life case material to enhance and enjoy learning.

Tammy holds a Bachelor’s Degree in Marketing & Business Administration, Maryville University, St. Louis, MO; a Master’s Degree in Healthcare Administration from Trinity University, San Antonio, TX; is a Fellow of the American College of Healthcare Executives, the nation’s leading professional society for healthcare leaders; and a John C. Maxwell certified leadership coach and trainer.

Tiller-Hewitt HealthCare Strategies designs and executes liaison, physician-hospital relations and retention programs for hospitals, hospital systems, population health and physician organizations nationwide. The firm assesses, designs and executes high-performance physician liaison programs, provider referral networks, and provider onboarding and retention programs. Working in partnership with healthcare leaders, they hardwire organizational culture for to achieve revenue and strategic market share growth in the value-based economy.

Amy Ballance, MHA
Division Vice President, Business Development, Strategy, and Marketing for Hospital Sisters Health System (HSHS)

Amy Ballance, MHA, is Vice President of Business Development and Strategy for Hospital Sisters Health System (HSHS) Southern Illinois Division. She also recently served as Interim President and CEO of HSHS St. Joseph’s-Breese and led the integration of Holy Family Hospital into HSHS.

In her role as Vice President of Business Development and Strategy since 2013, she has been responsible for the strategic planning process and ensures coordination of goal development for the Southern Illinois Division of HSHS hospitals and related healthcare services.

Amy leads large teams to accomplish common goals, collaborating continuously with hospitals across the Division, Prairie Heart Institute, and HSHS Medical Group to identify needed physicians across the Division.  This has included the sharing of specialty resources through outreach clinics and utilizing telemedicine services to expand access.

Also serving as Division Executive Director, Provider Development, Amy has been responsible for coordination and implementation of projects related to physician growth and market share initiatives for four community-based hospitals. Previously, as Division Director of Operations for HSHS Medical Group, Amy was responsible for oversight of daily operations for Multispecialty practices throughout Southern Illinois. She successfully transitioned 100% of physician contracts from hospital-based contracts to new employment contracts with the system-wide medical group.

Earlier in her career, Amy served as Administrative Director of Ambulatory Clinic Services at St. Elizabeth’s Hospital, Practice Plan Manager at Saint Louis University and Site Manager for BJC Medical Group.

Amy earned her Master of Health Administration from Saint Louis University School of Public Health and her Bachelor’s of Science in Biology at University of Illinois at Urbana-Champaign.

Cameron M. McGregor, MSN, RN, FACHE
Chief Strategy Officer, Ms. Medicine

Cameron M. McGregor MSN, RN, FACHE is the Chief Strategy Officer for Ms. Medicine, a national practice model innovating the delivery of women’s health care. Her background includes nursing, business development, and physician strategy. McGregor’s clinical specialty is high risk obstetrics.

Formerly, McGregor was the System Vice President of Business Development for Premier Health, in Dayton, Ohio, responsible for the strategic direction and growth of the north, south and east markets.  While there, she also served as System Vice President of Service Integration for the Oncology, Neuroscience and Spine Institutes as well as System Director of Operational Innovation.

Before her career at Premier Health, Cameron gained extensive experience consulting with health systems across the country working with their medical staffs on physician engagement and alignment. Prior to consulting, she worked for Mercy Health Southwest Ohio Division as the Regional Director of Physician Integration and Recruitment.  During her tenure at Mercy, she also served in a variety of other management and nursing roles.

Cameron holds a Master of Science in Nursing and Health Systems Management from Vanderbilt University and a Bachelor of Science in Nursing from the Medical College of Georgia. She is a national speaker on physician engagement, and program guest faculty for the Healthcare Management Program at the Boonshoft School of Medicine.  Cameron is double board certified in healthcare administration and nursing.  She is a recipient of the 2015 Dayton Business Journal Forty Under 40 Award as well as the 2016 Tiller-Hewitt Healthcare Strategies Legend Award.




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