Mark your calendars for September 6th to hear first-hand experience from the dream team at Dayton Children’s Hospital! We are so proud of two Tiller-Hewitt trained ladies from Dayton Children's Hospital. Deb Scheetz and Nancy Herin recently presented “Making the Marriage Work” discussing the working relationship between marketing and liaisons to help drive ROI for their organization at the 2019 National AAPL conference in Salt Lake City. Using a recent neurology campaign as their case-study, the “TwoSum” give you details on how their departments successfully work with each other, hospital specialists and leadership. Nancy also described her role as an Employed Provider Liaison or “internal” liaison at Dayton Children’s to support key physician relations areas including: onboarding of new providers, retention and leakage mitigation. Since the national presentation, there has been an outpouring of questions from attendees. We hear you loud and clear … you want to know MORE! As a follow-up, AAPL is hosting a free webinar with Nancy, Deb and Kim Grant, their Tiller-Hewitt Regional Manager on Friday, September 6th at Noon. The three will present "Making the Marriage Work" and give you an open mic for a LIVE [...]
Last week we came to you LIVE from an onboarding program lean event with a large multispecialty provider group. It was just before over 100 providers, managers and leaders reconvened to look at the action plan they created after a multi-day mapping process of their entire onboarding process. Their goal is to ensure they’re working together effectively to provide a seamless and even enjoyable experience for their new providers and families. This week Kim Grant shares some of the ‘AHA” moments; the top 3 themes, the coveted check-list, and next steps in the process to get to the point where new providers become their organizations BEST recruiters! Fill out the form below and we'll help you take your onboarding to the gold standard level.
In this week's Friday From the Field video, Tammy Tiller-Hewitt and Kim Grant come to you from the field where they led a group of over 100 providers, managers and leaders in a multi-day provider onboarding lean event. When we ask leaders if they have a provider onboarding program, we often hear “Yes of course.” When we ask how long and hear the standard “a couple days to a couple weeks” - We are here to tell you that is NOT an onboarding program – that is orientation! Confusing the two can literally be a multi-million dollar mistake. During our onsite events we take a deep dive into processes, bringing in people from multiple departments and disciplines to identify ways to lean or remove steps in the process, ultimately making it easier for the provider and their families to integrate into the community and organization, while ramping-up for long-term retention. Take a listen at the number of action items that were discovered during this event - spoiler alert – the number might shock you! Even if it was triple, the most important take away is [...]
We polled medical group executives and practice managers to find out how long their provider onboarding process lasts. The result is not surprising – but it is concerning because it’s too short! An effective onboarding and navigation program, effectively executed for at least one year, will enable you to recruit A-Team players, accelerate their ramp-up to full productivity and retain them for the long-term. Check out our video, webinar, case study and other resources to learn how to get onboarding right!