Happy Friday! We are thrilled about the feedback from last week's Friday From the Field video. Wow - you guys love hearing from other liaisons! :-) In this week's video Tammy Tiller-Hewitt is talking with Raul Campos, from the beautiful city of Chicago, about the strategic growth, use of data and internal collaboration challenges we face as liaisons. We discuss his challenges and how his organization has "stopped the bus" to make sure they were driving in the right direction. Check it out! In the upcoming week's, we’ll share more videos of Workshop Insights, including other liaisons challenges. Next week we'll hear from a practice manager turned liaison. She has the inside scoop! Stay tuned.
We are so excited that our next public 3-day liaison training workshop is right around the corner! If you’ve been on the fence about coming...go ahead, jump in and invest in YOURSELF. Hit the link and register today. You will not regret it, in fact, we guarantee it! We'll have 3-days jam-packed with everything that matters to your position as a physician liaison or outreach professional. In this week's Friday From the Field video video above, Kim Grant attributes her success to having been trained by Tiller-Hewitt HealthCare Strategies after she made the move to healthcare from sports marketing. She believes in the training so much that she decided to join the Tiller-Hewitt team after working 7 years at a Children's hospital. "Invest in yourself, be trained by Tiller-Hewitt." - Kim Grant, MBA Don’t miss our standard registration fee – it goes up after March 29th. Save your seat now! See you there!
Last week we came to you LIVE from an onboarding program lean event with a large multispecialty provider group. It was just before over 100 providers, managers and leaders reconvened to look at the action plan they created after a multi-day mapping process of their entire onboarding process. Their goal is to ensure they’re working together effectively to provide a seamless and even enjoyable experience for their new providers and families. This week Kim Grant shares some of the ‘AHA” moments; the top 3 themes, the coveted check-list, and next steps in the process to get to the point where new providers become their organizations BEST recruiters! Fill out the form below and we'll help you take your onboarding to the gold standard level.
As we venture into the last week of February, are you finding yourself facing some of the same challenges over and over again? Maybe you started the year with a sense of renewal and now your motivation is fading. The truth is, most challenges aren't new. In this week's Friday From the Field video and blog, Tammy Tiller-Hewitt shares a concept you might consider for looking at challenges differently.
National Physician Assistant Week is October 6 – 12 National Nurse Practitioner Week is November 11-17 Take this time to celebrate ALL of your advanced practice providers. Put together something extra special this year to thank them and show your appreciation. The ideas are limitless! Get creative and show them that you care! Here are a few examples: Omelet station or breakfast bar Goodie baskets 15-minute massages Umbrella, t-shirt or stadium blanket Decorated lounge area After-hours social Oscars awards – with staff nominating/voting Think about what you can do all year-round to keep APPs on your radar. APPs are key decision makers, so build meaningful relationships with them and be sure they are always included in your outreach and communication efforts. Another best practice is to include Advanced Practice Providers in your organization’s onboarding and retention program along with new physicians. If you don’t have a formalized onboarding and retention program, or need help taking it to another level, give us a call. We can help make a huge difference related to rapid ramp-up and long-term retention! Plan ahead for more health and “just for [...]
Calling all Illinois & Missouri ACHE Members! Sign up for the October Educational Event - Mindful Leadership: Leading with Heart and Mind for Healthcare Leaders & Talent Management/Career Positioning. Tammy Tiller-Hewitt and many other local health system leaders will be speaking! Register now. Mindful practices like meditation, introspection and journaling have been shown to contribute to effective leadership. Mindful practices support personal and professional growth by enabling leaders to gain focus, clarity, creativity, and compassion. These are qualities which allow leaders to face the myriad demands and struggles of everyday work life. Tammy Tiller-Hewitt, FACHE CEO and Chief Motivational Officer MAHCEF Career Planning & Leadership Development Conference Mindful Leadership: Leading with Heart and Mind for Healthcare Leaders Thursday, October 12, 2017 3:00-4:30 p.m. Lindenwood University Belleville, IL If you would like more information about Tammy's participation in the MAHCEF Career Planning & Leadership Development Conference or are interested in having Tammy speak at your next event, fill out the quick form below. You won't be disappointed!
National PA Week is October 6-12, 2017. National NP week is November 12-18, 2017. Take this time to celebrate ALL of your advanced practice providers. Put together something extra special this year to thank them and show your appreciation. The ideas are limitless! Get creative and show them that you care! Here are a few examples: Omelet station or breakfast bar Goodie baskets 15-minute massages Umbrella, t-shirt or stadium blanket Decorated lounge area After-hours social Oscars awards – with staff nominating/voting What can you do year-round? Make it a goal to build a meaningful relationship with them. As key decision makers in the practice, include them in your outreach program. By seeking their input and listening to their feedback, you'll gain insight on how to add value. Another best practice is to include your recently hired advanced practice providers in the onboarding process along with new physicians. For more ideas on how to onboard and retain your advanced practice providers, check out our Get Physician Onboarding Right webinar today! Plan ahead for more health and "just for fun" observances throughout the year by [...]
We recently delivered our Physician Relations Management Scorecard and Executive Summary to the leadership of a five-hospital regional system. The Senior Vice President and Chief Strategy Officer had this to say: “The relaunch of the Physician Relations Management program has been very successful." He added: “We wish we had brought Tiller-Hewitt in sooner!” When a program delivers guaranteed Return on Investment, time lost is money lost. We can create a timeline for your outreach program launch (or relaunch) to ensure that your stragic growth goals become reality. Don't wait for your executive team to ask: "Why didn't we bring Tiller-Hewitt in sooner?" Physician Relations Management Scorecard and Executive Summary Program Goal: Increase “targeted” providers’ volume over previous year actual. Inpatient Admissions: Exceeded goal by greater than 5x Outpatient Procedures: Exceeded goal by greater than 3x CT/MRI: Exceeded goal by nearly 10x Physician Relationship Managers: Made over 11,000 face to face visits to employed, aligned, independent and competitive offices and providers Referred 39 offices for EMR, bringing 9 LIVE, 11 in process Referred 11 offices for aligned medical group membership as of year-end [...]
Ask for the sale - it's one of the most important steps and one that's often ignored. Tammy Tiller-Hewitt, CEO, Kim Grant, Regional Manager and Kristen Willoughby, Market Outreach Manager, Tiller-Hewitt HealthCare Strategies, talk about the importance of asking for the sale. Learn how we can help you polish the steps of the sale.
For many people in healthcare, the term ‘sales’ carries some sort of a negative association. In fact, if you talk about ‘sales’ in the hospital setting it can be unsettling to many folks! After all, we are in healthcare not car sales. On the other hand, successful physician liaisons recognize that they are sales people who should be "selling" their hospitals to the community physicians. In fact 70% of respondents in our Value and Compensation Survey see sales as their role even if it is not printed on their business card. Kim Grant Regional Manager Tiller-Hewitt HealthCare Strategies The concept of sales always starts a lively dialogue! I recently screened a potential candidate for one of the liaison ‘sales’ positions for a client. She admitted that she has never thought of herself as a sales person. As the conversation was ending, I suggested that she was, in fact, displaying very strong consultative sales skills. She was selling herself to me through her tone of voice and the questions she asked during our conversation. She was selling herself to me through her answers and [...]