COVID-19 Relaunch and Recovery: You Have Questions, We Have Answers Hundreds of healthcare leaders and liaisons joined the recent COVID-19 Relaunch and Recovery Plan webinar hosted by Tiller-Hewitt HealthCare Strategies. Together, we walked through a checklist of 10 questions that are critical to evaluating their organization’s readiness to accommodate the return of elective surgeries, procedures and other deferred care. Questions from attendees reflected concerns that many are experiencing, so we are offering a brief question and answer. Please reach out to us with your questions and ideas on how your organization is addressing these issues. We are offering a complimentary strategy call with leadership teams who want to assess their readiness for living in the reality of COVID-19 for the foreseeable future. Whether operating in an urgent care, clinic or hospital setting, most patients are fearful about the safety of entering your facility. They need confidence that your organization is safe. But, don’t assume you understand the full nature of the “fear factor.” Before you build marketing and communication plans, take the pulse of patients, staff and physicians with a simple [...]
Take a look at this week's Friday From the Field video as Tammy Tiller-Hewitt shares another way to bring value while working from home. Do you ever get to a restaurant knowing what you’re going to order, but after looking over the menu you discover another entrée, appetizer, or dessert that you didn’t even know existed? Yeah - same here! What about the menu of services from your organization? Do all of your practices realize all that your organization offers? Even if you’ve told them once – twice – multiple times, we guarantee they can’t possibly keep up with it all. That’s why we created our Request for Resources. It’s an easy plug and chug template that allows you to create an inventory or “menu” of all that your organization offers providers, their staff, and patients. This is a perfect project to complete while you’re out of the field and allow you to bring value while working from home. Download the Request for Resources template, customize and blast it out to all your practices and referral sources. They can take an inventory of [...]
During COVID-19, where should we focus our efforts? Should we focus on the now, on the later, or both? Whatever the answer, then how can we plan to be more effective and value-added than ever before? This week we’re allowing you to jump in briefly to our weekly leadership round table discussion, as we discuss what we’re seeing with our physician liaison teams and organizations around the country, along with our recommendations on how to prepare a relaunch and recovery plan. Check out the full roundtable discussion. Also, check out the new blog from our COO and thought-leader Tommy Tiller. He brings super relevant and implementable concepts. https://youtu.be/t3DQIZzBI3o
By Thomas Tiller II, COO By now most physician liaisons have been pulled out of the field, and your organization is in full “COVID Crisis” mode. With new and unforeseen challenges emerging daily, you may have very little time to pursue your 2020 Strategic Plan or the growth strategies you’ve worked so hard to build and started implementing this year. To be sure, the pandemic has redefined what makes the role of a physician liaison essential. Through nearly two decades in the business of developing and executing growth strategies for healthcare organizations, our team at Tiller-Hewitt HealthCare Strategies understands that you may be feeling defeated right now. What we are experiencing is likely a once-in-a- lifetime crisis that will shift the paradigm completely. To quote author Joel Barker, “When a paradigm shifts, everything goes back to zero, your past successes mean nothing.” As ominous as that may sound, I encourage you to stay positive, as I am certain that this paradigm shift will create substantial growth opportunities later this year and beyond. In the coming weeks, we will be sharing practical things you [...]
As liaisons, we often feel as though we are a generalist, talking about anything and everything regarding our hospital or facility. In this week's Friday From the Field video, Tammy Tiller-Hewitt shares some ideas to help you change it up a bit. Ideas to help give you that laser focus that your position needs. Without exception - every time our liaisons implement the ideas in this video, there is a substantial uptick in that area of business. Take a look and let us know your thoughts.
The exciting news is here! We are changing up our Friday from the Field series by adding a Fri-Yay Facebook LIVE on the last Friday of each month. We will be on-site at various locations across the country. It will be the perfect opportunity to go live with us to interact with other liaisons. We’ll give you a shout out and answer your burning questions LIVE! Mark your calendar now and join us the last Friday of each month starting January 31st at 9 a.m. central. Follow these two simple steps to join us: Like us on Facebook. Set a reminder! Click your email icon below to add this Facebook LIVE event to your calendar. It’s going to be awesome. You don’t want to miss it! https://youtu.be/tsIoMWT1TIQ
In this week's Friday From the Field video Tammy Tiller-Hewitt comes to you fresh off a flight to the west coast. On the way to her hotel, she stopped by the health system corporate headquarters to check out the meeting room and test the equipment where she would be conducting a training program the next day. Even though sometimes she gets push back from organizations to schedule the room ahead of time, too bad – so sad, it’s part of her pre-flight “plan”. Research shows that 10 minutes of planning can save 2 hours of wasted time! What’s your preflight plan? Check this out…
Dr. Ray Foley is our special guest in this week's Friday From the Field video. Dr. Foley is both a practicing Gastroenterologist and the President of Penn Medicine - Lancaster Regional Health Physicians (LGHP), a 600+ provider medical group. Over the past few months, we have worked with LGHP to implement a robust Provider Onboarding & Navigation program. In this week's video, we have just wrapped up the launch of the mentorship program with 60 of their providers. Research shows when organizations have a provider onboarding program of one year, including a formal Mentorship Program, both retention and satisfaction increase. A mentorship program also supports organizational commitment to provider wellness. Watch the quick video to hear Dr. Foley's thoughts about the success of their Provider Onboarding initiative. We custom design gold-standard on-boarding and retention programs to meet specific organizational needs. Just as Dr. Foley mentions - LGHP had a Program they wanted to to take to next level, that's when they partnered with Tiller-Hewitt. How can we help you?
“We’re all in sales, but only the brave ones admit it!” That’s one of my favorite Zig Ziglar quotes. I remember that quote (and smile) when I hear leaders and even liaisons say, “I’m not really in sales!” You might not “really” be in sales – but I promise we’re always “really” selling – even if it’s our ideas or concepts. Since not everyone is buying what we’re selling, we will face objections. Three common objections from a different perspective. Recently a few health system leaders joined the business development team for a taste of “sales training.” As you can imagine the leaders were confused about why they were invited, because they certainly didn’t consider themselves “sales.” But as always happens, by the end they all joined the LAND OF THE BRAVE and not only admitted - but embraced - what a significant role sales plays in their position and life! The FUN part was when discussing overcoming objections – I asked them to do a musical exercise. Yes, they SANG and I videoed it for you to understand how to hear objections differently. You’ll recognize these songs - but I want to see if you can figure out [...]
Happy Fall everyone – my favorite season to “fall into perfection.” It’s Pumpkin picking time! Or should I say pumpkin painting time? In this week’s Friday From the Field Video, Jamie Utt comes to you with some ideas to connect with your physician offices during the month of October. She shares ideas that we have collected over the past few years for Breast Cancer Awareness as well as other fun and creative ideas for you to mix it up in the field. Our subscribers get exclusive early access to our free calendars – at least a month BEFORE they are posted to social media. Don’t get left behind on your planning - click here to subscribe. https://youtu.be/cLVZuSrHfDc