When we ask leaders if they have a provider onboarding program, we often hear “Yes, of course.” Then, we ask how long and hear the standard “A couple days to a couple months.” We are here to tell you that is NOT an onboarding program – that is orientation! Confusing the two can literally be a multi-million dollar mistake. Instead, imagine building a gold-standard physician onboarding system within your hospital with the power to: Cut credentialing time by two-thirds Accelerate ramp-up to full productivity by nine months Lower turnover by 75% Improve culture and satisfaction Underinvesting Is a Common Cause of Costly Turnover Given the potential impact on revenue, it’s important to know how effective onboarding can build your bottom line. But, first let’s start where most organizations are today. Many hospitals operate under the false assumption that “orientation” is the same as “onboarding.” If that sounds like you – you are not alone. The majority (88%) of organizations said they have an onboarding program, but only 33% have a formalized structure or committee, according to the American Medical Group Association. Yet, underinvesting in physician and [...]
Dr. Ray Foley is our special guest in this week's Friday From the Field video. Dr. Foley is both a practicing Gastroenterologist and the President of Penn Medicine - Lancaster Regional Health Physicians (LGHP), a 600+ provider medical group. Over the past few months, we have worked with LGHP to implement a robust Provider Onboarding & Navigation program. In this week's video, we have just wrapped up the launch of the mentorship program with 60 of their providers. Research shows when organizations have a provider onboarding program of one year, including a formal Mentorship Program, both retention and satisfaction increase. A mentorship program also supports organizational commitment to provider wellness. Watch the quick video to hear Dr. Foley's thoughts about the success of their Provider Onboarding initiative. We custom design gold-standard on-boarding and retention programs to meet specific organizational needs. Just as Dr. Foley mentions - LGHP had a Program they wanted to to take to next level, that's when they partnered with Tiller-Hewitt. How can we help you?
Last week one of our Regional Managers, Kim Grant promised an update on the liaison team at Dayton Children’s after they were invited to present their success story to the senior leadership team. The meeting went exceptionally well. Watch this week’s video (below) as Kim discusses three key strategies to their success as well as a few wins that couldn’t go unnoticed. All areas that may also speak to you and your program! She’ll reference this same-day executive feedback following the presentation! Whether you are starting a brand-new program, refreshing an existing program or working on the onboarding /retention function at your organization – we can help! We would love to discuss and uncover the needs of your organization to ensure you and your program are positioned to get the attention of leadership - year over year. Give us a call today! 866-651-8701
Tiller-Hewitt has had a long-standing successful partnership with Dayton Children’s Hospital. We launched their first Liaison program over 10 years ago. With the success of the Liaison program, a few years later the organization reached out to Tiller-Hewitt related to new provider onboarding. They were struggling with difficult subspecialty searches, slow ramp-up, retention issues and lack of internal collaboration between the liaisons and practice management. Do any of these difficulties sound familiar? Like many of you, competition is fierce in this market! They are sandwiched between two nationally recognized Children’s Medical Centers – both only about an hour on each side. We launched a formalized Physician Onboarding and Navigation Program. It was a tremendous team effort and the results were off-the-charts! Dayton Children’s has since recruited over “90” pediatric sub-specialists! They have shown measurable improvement in all areas – and subsequently featured in a couple national publications! With so many new providers, new and expanded facilities, Dayton Children’s needed to re-evaluate their outreach (Liaison) program. Again they turned to Tiller-Hewitt to assess and refresh their program. The assessment recommendations were immediately implemented and the subsequent results [...]
Most of us have faced fakers, haters, players and heartbreakers. Some days we face all four – but that’s just life! Unfortunately, it doesn’t always come easy to just ‘SHAKE IT OFF” and press forward. I promise that facing all types can actually make us better! So, be encouraged, shake it off and just step it up! When our focus remains on: then OUR role of Physician Liaison will always remain MISSION CRITICAL to our organization… in spite of the fakers, haters, players and heartbreakers! Shake - Shake - Shake, Tammy Tiller-Hewitt P. S. Fill out the form below for instant access to our 9 Tips to Make it 99% Easier to Get Past the Gatekeeper - webinar and tip sheet.
National Physician Assistant Week is October 6 – 12 National Nurse Practitioner Week is November 11-17 Take this time to celebrate ALL of your advanced practice providers. Put together something extra special this year to thank them and show your appreciation. The ideas are limitless! Get creative and show them that you care! Here are a few examples: Omelet station or breakfast bar Goodie baskets 15-minute massages Umbrella, t-shirt or stadium blanket Decorated lounge area After-hours social Oscars awards – with staff nominating/voting Think about what you can do all year-round to keep APPs on your radar. APPs are key decision makers, so build meaningful relationships with them and be sure they are always included in your outreach and communication efforts. Another best practice is to include Advanced Practice Providers in your organization’s onboarding and retention program along with new physicians. If you don’t have a formalized onboarding and retention program, or need help taking it to another level, give us a call. We can help make a huge difference related to rapid ramp-up and long-term retention! Plan ahead for more health and “just for [...]
Webinar Hosted by SHSMD Tuesday, May 8, 2018 11:00am–Noon (Central) Recruiting the right providers for your organization is a complicated and key procedure that requires a strategic plan, implemented by skilled professionals. But that’s only the first step. Executing the critical next steps, onboarding and retention efforts, can help prevent physician turnover and significant revenue loss. Join the webcast on May 8,as Tammy Tiller-Hewitt, CEO of Tiller-Hewitt HealthCare Strategies, and Carrie Bennett, Marketware’s VP of Client Strategy, team up to share best practices that have helped to recruit, onboard, and retain top providers to hundreds of hospitals across the nation. Explore how others are using strategy, data, and technology to hardwire the recruitment process, accelerate practice ramp-up, and achieve long-term retention. In this webcast, you will learn how to: Identify the critical factors for successful recruitment Apply a systematic approach to onboarding that can result in long-term retention Define team member roles and responsibilities for creating a seamless continuum—from recruitment through retention Gain advantages by leveraging technology and data to achieve alignment This webinar is free to the public. For more information and [...]
As more and more hospitals are employing providers, we need to be mindful of the fact that employed does not always mean loyal, we must work harder in some cases to earn the business of our employed providers than our independent providers. In this week’s Friday From the Field Video, Nancy, a seasoned children’s hospital liaison, details her role as an internal physician liaison. With her hospital growing not only physically, but also in the number of employed providers, her role is vital to ensure all of the physicians stay connected and informed of the ever changing options that are “in the family”. Physician engagement, satisfaction and retention are key factors necessary for a healthcare system to be successful. Effective provider onboarding (NOT ORIENTATION) is critical to achieve them. This starts with a strategic provider onboarding program. At Tiller-Hewitt, we offer a robust Onboarding Program that goes beyond the orientation or even the 1-3 month onboarding provided by many healthcare systems. Our onboardPLUS program follows best practices by delivering ten critical success factors that support improved recruitment, faster practice ramp-up and long term retention.
National PA Week is October 6-12, 2017. National NP week is November 12-18, 2017. Take this time to celebrate ALL of your advanced practice providers. Put together something extra special this year to thank them and show your appreciation. The ideas are limitless! Get creative and show them that you care! Here are a few examples: Omelet station or breakfast bar Goodie baskets 15-minute massages Umbrella, t-shirt or stadium blanket Decorated lounge area After-hours social Oscars awards – with staff nominating/voting What can you do year-round? Make it a goal to build a meaningful relationship with them. As key decision makers in the practice, include them in your outreach program. By seeking their input and listening to their feedback, you'll gain insight on how to add value. Another best practice is to include your recently hired advanced practice providers in the onboarding process along with new physicians. For more ideas on how to onboard and retain your advanced practice providers, check out our Get Physician Onboarding Right webinar today! Plan ahead for more health and "just for fun" observances throughout the year by [...]
We polled medical group executives and practice managers to find out how long their provider onboarding process lasts. The result is not surprising – but it is concerning because it’s too short! An effective onboarding and navigation program, effectively executed for at least one year, will enable you to recruit A-Team players, accelerate their ramp-up to full productivity and retain them for the long-term. Check out our video, webinar, case study and other resources to learn how to get onboarding right!