COVID-19 Relaunch and Recovery: You Have Questions, We Have Answers Hundreds of healthcare leaders and liaisons joined the recent COVID-19 Relaunch and Recovery Plan webinar hosted by Tiller-Hewitt HealthCare Strategies. Together, we walked through a checklist of 10 questions that are critical to evaluating their organization’s readiness to accommodate the return of elective surgeries, procedures and other deferred care. Questions from attendees reflected concerns that many are experiencing, so we are offering a brief question and answer. Please reach out to us with your questions and ideas on how your organization is addressing these issues. We are offering a complimentary strategy call with leadership teams who want to assess their readiness for living in the reality of COVID-19 for the foreseeable future. Whether operating in an urgent care, clinic or hospital setting, most patients are fearful about the safety of entering your facility. They need confidence that your organization is safe. But, don’t assume you understand the full nature of the “fear factor.” Before you build marketing and communication plans, take the pulse of patients, staff and physicians with a simple [...]
Take a look at this week's Friday From the Field video as Tammy Tiller-Hewitt shares another way to bring value while working from home. Do you ever get to a restaurant knowing what you’re going to order, but after looking over the menu you discover another entrée, appetizer, or dessert that you didn’t even know existed? Yeah - same here! What about the menu of services from your organization? Do all of your practices realize all that your organization offers? Even if you’ve told them once – twice – multiple times, we guarantee they can’t possibly keep up with it all. That’s why we created our Request for Resources. It’s an easy plug and chug template that allows you to create an inventory or “menu” of all that your organization offers providers, their staff, and patients. This is a perfect project to complete while you’re out of the field and allow you to bring value while working from home. Download the Request for Resources template, customize and blast it out to all your practices and referral sources. They can take an inventory of [...]
During COVID-19, where should we focus our efforts? Should we focus on the now, on the later, or both? Whatever the answer, then how can we plan to be more effective and value-added than ever before? This week we’re allowing you to jump in briefly to our weekly leadership round table discussion, as we discuss what we’re seeing with our physician liaison teams and organizations around the country, along with our recommendations on how to prepare a relaunch and recovery plan. Check out the full roundtable discussion. Also, check out the new blog from our COO and thought-leader Tommy Tiller. He brings super relevant and implementable concepts. https://youtu.be/t3DQIZzBI3o
By Thomas Tiller II, COO By now most physician liaisons have been pulled out of the field, and your organization is in full “COVID Crisis” mode. With new and unforeseen challenges emerging daily, you may have very little time to pursue your 2020 Strategic Plan or the growth strategies you’ve worked so hard to build and started implementing this year. To be sure, the pandemic has redefined what makes the role of a physician liaison essential. Through nearly two decades in the business of developing and executing growth strategies for healthcare organizations, our team at Tiller-Hewitt HealthCare Strategies understands that you may be feeling defeated right now. What we are experiencing is likely a once-in-a- lifetime crisis that will shift the paradigm completely. To quote author Joel Barker, “When a paradigm shifts, everything goes back to zero, your past successes mean nothing.” As ominous as that may sound, I encourage you to stay positive, as I am certain that this paradigm shift will create substantial growth opportunities later this year and beyond. In the coming weeks, we will be sharing practical things you [...]
As liaisons, we often feel as though we are a generalist, talking about anything and everything regarding our hospital or facility. In this week's Friday From the Field video, Tammy Tiller-Hewitt shares some ideas to help you change it up a bit. Ideas to help give you that laser focus that your position needs. Without exception - every time our liaisons implement the ideas in this video, there is a substantial uptick in that area of business. Take a look and let us know your thoughts.
Dr. Ray Foley is our special guest in this week's Friday From the Field video. Dr. Foley is both a practicing Gastroenterologist and the President of Penn Medicine - Lancaster Regional Health Physicians (LGHP), a 600+ provider medical group. Over the past few months, we have worked with LGHP to implement a robust Provider Onboarding & Navigation program. In this week's video, we have just wrapped up the launch of the mentorship program with 60 of their providers. Research shows when organizations have a provider onboarding program of one year, including a formal Mentorship Program, both retention and satisfaction increase. A mentorship program also supports organizational commitment to provider wellness. Watch the quick video to hear Dr. Foley's thoughts about the success of their Provider Onboarding initiative. We custom design gold-standard on-boarding and retention programs to meet specific organizational needs. Just as Dr. Foley mentions - LGHP had a Program they wanted to to take to next level, that's when they partnered with Tiller-Hewitt. How can we help you?
How’s your time management? Do you find yourself with too many things on your list with not enough time to accomplish them? How about any procrastinators out there? In this week’s Friday From the Field Video, Nancy Herin, Liaison from Dayton Children’s Hospital references “Eat that Frog”. What on earth is she talking about? After being a liaison for four years Nancy was part of an on-site Make it Matter Workshop with Tiller-Hewitt. One of her biggest take-aways - that she still uses years later – was from the Make Time Matter module of the workshop. During this module, we dive into time management (eating frogs) and how YOU can manage your time better while maximizing the limited face time you get with providers. During these fun and intense workshops, we cover seven in-depth modules that are invaluable to EVERY liaison, brand-new and seasoned alike. Our next public Make it Matter Physician Liaison workshop is coming up in less than 3 weeks in St. Louis, October 8th-10th. There’s still time to register! *Note – the price increases October 1st and groups of three or more from the [...]
So, have you been a liaison in the field for a while and you think “Geez, I have literally run out of stuff to talk about”? If so, you are not alone! Everyone goes through this from time to time. Never fear, we’re bringing you four tips to help you get back in the game. (The detailed video is at the bottom of this page.) Make something up! :-) – not like lying but create something that will get some buzz going. Create a quarterly newsletter that includes new providers, spotlights on hospital departments, upcoming events and even a joke or a cartoon that they always look forward to seeing. It’s a little work on the front end but it’s a guaranteed way to have something of value that you can hand deliver each time you go into the offices. Everyone loves it – the front desk staff, referral coordinators, office managers and providers. Dive into data – You’ve heard us say it time and time again – “Let the data tell you a story” You will always find something worth investigating. Then go [...]
Are you a procrastinator? If you subscribe to our monthly Holiday and Observance calendars, you’ll notice that today is Fight Procrastination Day. Procrastination is something that holds many of us back from achieving so much more! In this week’s video, Kim Grant reminds us that we won’t find procrastination in the 6Ps for success. We’ve all heard the saying “the early bird gets the worm” - how about the early bird saves the cash? Register for our 3-day Physician Liaison Training Workshop by the end of day Monday, September 9th to save $250 off the standard registration fee. Only a few days left – register now! Let’s fight procrastination together.
We hope you’re planning your trip to our 3-day liaison training workshop coming up soon in October. We have heard that some of you WANT…NEED…ARE DESPERATE to attend, but are looking for a way to convey the benefits to your boss for approval. We’ve got you covered! Our team has put together a letter/email template for your CEO or boss that provides information about the expertise of the Tiller-Hewitt team and the seven modules that will be covered during the workshop. There is a place to include a specific challenge you hope to overcome (that may resonate with them) and the value of networking with other physician liaisons. Last you can include all the expenses in a cost estimator. This allows all the information you need for approval all on one page. In this week’s video, Jamie Utt, former physician liaison, talks about attending the training and how it helped kick start her role and how you can download the letter template to get you one step closer to St. Louis. Hope to see you soon!