Tiller-Hewitt has had a long-standing successful partnership with Dayton Children’s Hospital. We launched their first Liaison program over 10 years ago. With the success of the Liaison program, a few years later the organization reached out to Tiller-Hewitt related to new provider onboarding. They were struggling with difficult subspecialty searches, slow ramp-up, retention issues and lack of internal collaboration between the liaisons and practice management. Do any of these difficulties sound familiar? Like many of you, competition is fierce in this market! They are sandwiched between two nationally recognized Children’s Medical Centers – both only about an hour on each side. We launched a formalized Physician Onboarding and Navigation Program. It was a tremendous team effort and the results were off-the-charts! Dayton Children’s has since recruited over “90” pediatric sub-specialists! They have shown measurable improvement in all areas – and subsequently featured in a couple national publications! With so many new providers, new and expanded facilities, Dayton Children’s needed to re-evaluate their outreach (Liaison) program. Again they turned to Tiller-Hewitt to assess and refresh their program. The assessment recommendations were immediately implemented and the subsequent results [...]
Mark your calendars for September 6th to hear first-hand experience from the dream team at Dayton Children’s Hospital! We are so proud of two Tiller-Hewitt trained ladies from Dayton Children's Hospital. Deb Scheetz and Nancy Herin recently presented “Making the Marriage Work” discussing the working relationship between marketing and liaisons to help drive ROI for their organization at the 2019 National AAPL conference in Salt Lake City. Using a recent neurology campaign as their case-study, the “TwoSum” give you details on how their departments successfully work with each other, hospital specialists and leadership. Nancy also described her role as an Employed Provider Liaison or “internal” liaison at Dayton Children’s to support key physician relations areas including: onboarding of new providers, retention and leakage mitigation. Since the national presentation, there has been an outpouring of questions from attendees. We hear you loud and clear … you want to know MORE! As a follow-up, AAPL is hosting a free webinar with Nancy, Deb and Kim Grant, their Tiller-Hewitt Regional Manager on Friday, September 6th at Noon. The three will present "Making the Marriage Work" and give you an open mic for a LIVE [...]
Happy Friday! In this week's Friday From the Field video Tammy Tiller-Hewitt is talking about halftime shows. That's right... she's talking about YOUR halftime show! Are you still in the game? You can’t win a game you’re not playing! What’s your halftime score? Let’s keep it real – if we’re not keeping score then months and years will fly by and our game WILL be over. Without focusing on results – you really can’t keep score. It’s not too late! Most games are won (or lost) in the second half. So make sure you’re in the game – your game – giving the second half of 2019 your best. That’s how you achieve unprecedented success. If you need help, download our free 12 Month Goals worksheet.
Wow - what a great conference this year in Salt Lake City hosted by the American Association of Physician Liaisons (AAPL)! Many of our Tiller-Hewitt superstar liaisons were on the podium sharing success stories around going from liaison to leader, the marriage between marketing and outreach, and 10 questions new liaisons should ask. I was so proud to hear each of them share their success! This week's Friday From the Field video talks about the question I - and our liaisons - get asked over and over again each year at the conference. Tiller-Hewitt has been in the business of building physician liaison programs for 18 years. We offer services, training and tools that have built successful liaison programs for hundreds of hospitals, health systems and physician organizations across the country. One of those is our 3-day live, interactive Liaison Training Workshop coming up October 8th-12th in St. Louis. I'll personally take you through seven modules that will set you up for long-term success. Give me a call, I'd love to discuss the AAPL conference, our 3-day workshop or other ways that we can help you grow your [...]
When is the last time you “scrubbed up” - I mean wearing scrubs in your role as a superstar Physician Liaison? In this week’s Friday from the Field, superstar Beverley Fox-Bray puts herself back in training, shadowing in the operating room so she stays on-her-game when promoting their new surgical robot. As successful liaisons, we never “fake it ‘til we make it”. We spend countless hours mastering the details of our organizations and the services offered. Additionally, we should spend time educating and updating ourselves on our competitors too, in order to consistently identify competitive advantages, or in some cases, create talking points around why we don’t have the latest and greatest technology.
We love winners! A couple of weeks ago during our Liaison Training workshop we met superstar liaisons from across the country! In our workshops we turn up the competitive juices with contests. We thought in this week's video you would enjoy hearing the winning elevator pitch directly from Bethany, a new liaison at McKenzie Willamette Medical Center! In the upcoming week's, we’ll share more videos of Workshop Insights, tips and tricks from more of the attendees. P.S. If you missed the April training workshop - mark your calendars for October 8-10th. We'll be hosting another off-the-charts training workshop - Fall into Perfection: Liaison Training. Early bird and group discounts are available.
As liaisons, we often feel as though we are a generalist, talking about anything and everything regarding our hospital or facility. In this week's Friday From the Field video, Tammy Tiller-Hewitt shares some ideas to help you change it up a bit. Ideas to help give you that laser focus that your position needs. Without exception - every time our liaisons implement the ideas in this video, there is a substantial uptick in that area of business. Take a look and let us know your thoughts.
In this week's Friday From the Field video Tammy Tiller-Hewitt comes to you fresh off a flight to the west coast. On the way to her hotel, she stopped by the health system corporate headquarters to check out the meeting room and test the equipment where she would be conducting a training program the next day. Even though sometimes she gets push back from organizations to schedule the room ahead of time, too bad – so sad, it’s part of her pre-flight “plan”. Research shows that 10 minutes of planning can save 2 hours of wasted time! What’s your preflight plan? Check this out…
We are so excited that our next public 3-day liaison training workshop is right around the corner! If you’ve been on the fence about coming...go ahead, jump in and invest in YOURSELF. Hit the link and register today. You will not regret it, in fact, we guarantee it! We'll have 3-days jam-packed with everything that matters to your position as a physician liaison or outreach professional. In this week's Friday From the Field video video above, Kim Grant attributes her success to having been trained by Tiller-Hewitt HealthCare Strategies after she made the move to healthcare from sports marketing. She believes in the training so much that she decided to join the Tiller-Hewitt team after working 7 years at a Children's hospital. "Invest in yourself, be trained by Tiller-Hewitt." - Kim Grant, MBA Don’t miss our standard registration fee – it goes up after March 29th. Save your seat now! See you there!
In this week’s Friday From the Field video, Beverley Fox-Bray gives you a few ideas for celebrating Doctor’s Day 2019. If you're interested in knowing the history of Doctor’s Day, check out one of Tammy Tiller-Hewitt's past blogs. Also – don’t forget – today is the last day to take advantage of the early bird pricing for our expanded 3-day liaison training workshop coming up in St. Louis, Missouri. We would love to hear what you’re planning for your 2019 Doctor's Day celebration!