Tiller-Hewitt has had a long-standing successful partnership with Dayton Children’s Hospital. We launched their first Liaison program over 10 years ago. With the success of the Liaison program, a few years later the organization reached out to Tiller-Hewitt related to new provider onboarding. They were struggling with difficult subspecialty searches, slow ramp-up, retention issues and lack of internal collaboration between the liaisons and practice management. Do any of these difficulties sound familiar? Like many of you, competition is fierce in this market! They are sandwiched between two nationally recognized Children’s Medical Centers – both only about an hour on each side. We launched a formalized Physician Onboarding and Navigation Program. It was a tremendous team effort and the results were off-the-charts! Dayton Children’s has since recruited over “90” pediatric sub-specialists! They have shown measurable improvement in all areas – and subsequently featured in a couple national publications! With so many new providers, new and expanded facilities, Dayton Children’s needed to re-evaluate their outreach (Liaison) program. Again they turned to Tiller-Hewitt to assess and refresh their program. The assessment recommendations were immediately implemented and the subsequent results [...]
Our COO – Thomas “Tommy” Tiller II - is currently launching a multi-hospital/multi-liaison outreach program for a large health system. In doing so, he again is reminded of the most common obstacle liaisons face while trying to get and stay out in the field working with providers and their staff. Tommy draws an interesting parallel between a similar obstacle providers must overcome day after day in their own practices to become and stay successful. In this week’s Friday from the Field video, Tommy discusses the specifics of this obstacle and offers suggestions to overcome. For you competitive superstar liaisons – let’s see if you’ll accept Tommy’s two-week challenge. After watching the video, we’d love to hear your findings on how you plan to increase the amount of face-to-face time with your providers. One last note…as Tommy mentions, it’s not too late to register for our Make-it-Matter Liaison Training Workshop on May 3-4 in St. Louis. We would love for you to join us!
Happy New Year! To kick off 2018, we have a guest on our Friday From the Field video series. David Womack, CEO of Practice Management Institute, talks about using training and education as another way to build stronger, more valuable relationships with your physician's and their staff. Watch the video and then check out his blog for all the details. Remember training and education are critical to your success too! Check out our Make-it-Matter Sales Training Programs built specifically for liaisons. Feel like your program needs a "reset", consider having your outreach program assessed by our team. Both are great ways to take you and your program to new heights!
David Womack, CEO of Practice Management Institute, gives us expert insight on planning successful value added events for physician practices. Providing education for the physician’s office staff is an excellent way of providing a value-added service while allowing you to begin or enhance a relationship. David Womack, CEO Practice Management Institute When I talk to anyone outside of healthcare and tell them how difficult it is to run a physician practice, the response is always the same. “Wow, I didn’t realize that.” Few people have an appreciation for how third-party reimbursement works, and many have no idea all the rules and regulations affecting healthcare for patient safety and confidentiality. Physician liaisons truly have an appreciation for the complexities of running a medical practice. You see it firsthand. Providing education for physician’s office staff is a real win-win. Let’s set the stage. First, it’s an event. My most successful host partners have always treated an educational offering as an event. From coffee and rolls to lunch if needed, the office staff always consider coming to the “event” as special. From the liaison [...]