Typically, measurable volume shifts and utilization improvements begin within 90-days of the physician liaison’s calling on providers and their staff. However, Tiller-Hewitt has witnessed leakage plugged the same day the physician liaison calls on providers. Our focus and results measurement vary across organizations and are solely based on the individual organizations strategic goals.
Nothing, if done correctly! A physician liaison outreach is about a needs-based selling approach of solutions, efficiency and relationship building – all characteristics a great salesperson should possess.
Unfortunately, many in-house physician liaison programs have learned as they go. This results in losing credibility with providers due to lacking structure and systems. This also results in losing data for driving initiatives, measuring outcomes and often, the right people in the physician liaison role.
In a short-term engagement, Tiller-Hewitt builds a strategic physician liaison program that sustains long-term measurable growth and retention of high performing, engaged providers.
Tiller-Hewitt brings 20-years of industry expertise. We know exactly what to do and what not to do when building a robust physician liaison and retention program. This isn’t a ‘fake-it-til-you-make-it,’ program. Tiller-Hewitt has proven results which showcases our success with many organizations across the world.
Yes, Tiller-Hewitt does the heavy lifting; however, the hiring of the physician liaison is in collaboration with the local leadership and culture. The physician liaison is an employee of your organization and an extension of senior leadership.
Tiller-Hewitt gives market exclusivity to our partner-clients in your geographic area; however, we have worked with over hundreds of hospitals, systems, physician groups and organizations nationwide. National best practice benchmarks is the added value we bring to any organization.
Yes, Tiller-Hewitt does assessments for small, one-liaison programs, up to multi-hospital health system programs. Deliverables include field assessments of current liaisons, an all-encompassing assessment of the current systems and structures around the physician liaison team and in-depth interviews with key internal and external stakeholders. Based on the findings, Tiller-Hewitt will provide recommendations.
Tiller-Hewitt offers TrackerPLUS, an affordable web-based tracking system solution, built by and for physician liaisons. This system can house referral and demographic data, as well as issue resolution tracking. Physician liaisons around the country love this system as it is user-friendly and keeps physician liaisons in the field instead of in front of a computer!
Tiller-Hewitt has the most robust onboarding and navigation program in the industry. We help organizations make the shift from a recruitment culture to a retention culture by marrying the outreach (growth) efforts with long-term retention strategies – creating rapid ramp-up through long term retention. Our program includes a proven mentorship program and a family and community integration component that ensures all critical retention areas are systematically monitored and managed. Our success stories have been featured in many industry publications.
Hundreds of hospitals and health systems across the United States
Thousands of liaisons and outreach professionals
CEO’s, hospital executives, business development professionals