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“Value stream mapping of current and ideal states produced solutions that are prioritized, manageable, visible. We broke the cycle of ‘hot topic moments’ with sustainable solutions and accountability.”
Tiller-Hewitt gave us a jump start for early success. By focusing our program on the right initiatives and tracking the right data, we got our outreach program off to a great start. They also helped us select, train and develop the right person as our Director of Professional Outreach. It will be exciting to see where Gateway is five years from now.
We retained Tiller-Hewitt to re-launch our in-house physician relations program. The transformation has been remarkable and measurable. With the right structure for our liaison program, combined with data and field intelligence, we are bringing value to our physicians while strategically growing business. We’re ready to add our second liaison with the confidence that we have the right systems, data, and people in place. We highly recommend retaining Tiller-Hewitt HealthCare Strategies to assist in your market share growth as well as physician relations and retention strategies.
Without a doubt, Tiller-Hewitt exceeded my expectations. I have implemented a successful in-house Physician Liaison program at a former hospital, but with all the strategic initiatives on my plate, I made a conscious decision to bring in an expert to launch this critical initiative. The PHR Program continues to be a huge success at Hugh Chatham Memorial Hospital, measured by incremental volume!
“This was one of the best collaborations I have been a part of! You were a tremendous facilitator and went far beyond a traditional SWOT analysis process to create and execute action steps that had immediate impact.”
Tiller-Hewitt showed us a path toward the future: training and management, plus data, equal outcomes. They brought a partnership as well as a model. Our referring physicians see the physician liaisons as their advocates. The PHR program is consultative and data-driven with a purpose, so our liaisons are empowered to fix problems.
Tiller Hewitt understands what it takes to be successful and what hospital CEOs are looking for. Their Lean process solves operational barriers, bringing a new level of efficiency and effectiveness to our physician relations initiatives. They instill service excellence and build credibility with referring physicians.
The implementation of Tiller-Hewitt’s Physician Hospital Relations Program has provided for a very professional approach to enhance our relationship with our medical staff as well as improving our Medical Staff marketing program.
Tammy has done an outstanding job in providing structure, discipline and reporting for our physician relations program. Her energy, motivational techniques, and knowledge of how physicians interact with hospitals help our physician hospital representatives to achieve a much higher level of success.
“Because of your work, the group has really ramped up recruitment. Our hospitalists team has become a unified force and are gaining respect from the specialists.”
As the CEO of a Critical Access Hospital I was skeptical about Tiller-Hewitt’s promise to increase our market share. I am a skeptic no more as Tiller-Hewitt’s program helped us to increase our market share from 31% to 44% in just two short years.
We enjoyed working with Tammy and her team. Their structural approach helped us focus on those physician areas we wanted to grow. An added benefit came from the variety of information our liaison learned in the field.
“Being skeptical at first, we immediately saw the high degree of engagement of our stakeholders and value of the ‘slam dunk’ results following close behind.”
The onboarding staff was terrific. Highlights for me were meeting all key physicians in the hospital, rolling out a marketing plan, and accessibility of onboarding staff.