Pivoting to The New “Better” – Physician Onboarding Before, During and Beyond the Pandemic

The pandemic has put the entire healthcare system to the test, but it has not stopped Reid Health from continuing to deliver extraordinary onboarding, navigation and mentorship programs which is critical to retention. On this webinar, we explore the creative and successful adaptations to traditional onboarding that infuse the process with high energy, camaraderie, and fun. Kim Grant and Amy Powell share the value of refusing to settle for the “new normal” and – instead – are creating a new “better” for providers.

Learning Objectives: After the webinar, you will be able to:

1. Describe how virtual value stream mapping sessions can engage dozens of stakeholders in identifying and executing on hundreds of action items required to streamline the onboarding process.
2. Demonstrate how to super-charge virtual mentorship matching and training.
3. Identify the steps required to position new physicians and APPs for rapid ramp-up in their practices, despite unavoidable disruption.

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Kim Grant is a Regional Manager and physician-hospital relations strategist for Tiller-Hewitt HealthCare Strategies. She brings nearly 15 years of experience in healthcare strategy, physician engagement and business development for both adult and pediatric hospitals. Kim specializes in developing and managing professional outreach and provider onboarding programs for hospitals and health systems across the nation. She also serves as Executive Director of Dayton Children’s Health Partners. In this role, Kim is the administrative leader for the organization’s evolving clinically integrated network, working in a multidisciplinary team with clinical, IT and financial leaders.

Amy Powell, CPRP joined Reid Health more than 15 years ago and has been instrumental in the development of the health system’s recruitment, onboarding and engagement program for physicians and advanced practice providers. In her role, Amy manages all physician and advance practice provider recruitment, averaging 60-plus- providers for the entire Reid Health System including recruitment to Reid Health Physician Associates as well as independent practitioners in the Reid Service Area. She is Leader of the Core Onboarding Group and Mentee/Mentor Program and serves on the Network Development Committee and the Provider Engagement and Resilience Committee.