Case Study: Hospital Achieves Double-Digit Growth in Challenging Times

Lake Charles Memorial Health System and Tiller-Hewitt Partner to Mitigate $100 Million in Leakage

Tiller-Hewitt HealthCare Strategies and Lake Charles Memorial Health System (LCMH) have published a case study detailing how the Rapid Impact Growth Strategy resulted in $24.3 million in incremental net revenue and double-digit growth in strategic services and specialties volume in year one.

"Tiller-Hewitt was my first call when I arrived here as the new CEO, based on my experience partnering successfully with them at previous organizations."
— Devon Hyde, MBA, President and CEO Lake Charles Memorial Health System

Lake Charles Memorial Health System. “In the middle of the pandemic and unprecedented weather disasters, they helped us produce immediate home runs and rallied our already-strong team to deliver the best customer experience, achieve new levels of performance and drive exceptional strategic growth.”

Through Tiller-Hewitt’s Strategic Growth Readiness Assessment, they quickly identified that Lake Charles Memorial Health System’s position as market leader was at risk because of over $100 million of outmigration from their medical group to local competitors for services Lake Charles Memorial Health System offers. Their Rapid Impact Strategic Growth playbook addressed this challenge with service line growth teams, process improvement programs, physician outreach strategy, deployment of the professionally trained liaison team, and a formalized physician integration program to ensure rapid ramp-up of new providers.

“We were impressed with how quickly and enthusiastically the Lake Charles Memorial Health System team engaged in our 360 degree approach to uncover inefficient processes, solve access bottlenecks, engage providers, and execute a data-driven, professional outreach focused on strategic growth,” said Tommy Tiller, COO of Tiller-Hewitt HealthCare Strategies. “They focused on the mission-critical work to drive both near-term growth opportunities and position the health system for sustainable growth far into the future.”

“Our engagement with Tiller-Hewitt HealthCare Strategies was a true collaboration, laser-focused on identifying and eliminating growth chokepoints, meticulously measuring KPI’s, hardwiring stakeholder accountability and delivering measurable ROI,” said Manley M. Jordan, MD, FCCP, Chief Medical Officer/ Executive Vice President of Lake Charles Memorial Health System. “I strongly recommend their strategic growth, physician liaison and provider integration/onboarding programs for any organization struggling to grow market share in these challenging times.”

Discover how healthcare executives are leading their teams with growth strategies that work. Accessing Tiller-Hewitt’s Leadership Resources featuring senior leaders who bring strategic growth solutions and case studies to life. They focus on practical ways to prioritize and execute initiatives proven to drive rapid impact strategic growth through intentional, transparent engagement with patients, physicians, communities, payers and even competitors.

- Lake Charles Memorial Health System: Partnership Rapidly Generates $24.3 Million in Net Revenue Growth
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Tiller-Hewitt’s leadership webinars feature senior leaders who bring strategic growth solutions and case studies to life. They focus on practical ways to prioritize and execute initiatives proven to drive rapid impact strategic growth through intentional, transparent engagement with physicians, communities, payers and even competitors.

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August 9, 2023 -Amplify Your Customer Activation Strategy
Revolutionize How You Strategically Attract & Retain New Patients

September 13, 2023 - The Power of Data to Drive Strategic Growth
Finding & Using the Right Data to Drive the Right Decisions

December 6, 2023 - That's a Wrap!
2023 Strategic Growth Solutions that Worked

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March 15, 2023 - The Power of Now: Rapid Impact Strategic Growth
How Near-Term Solutions Fund a Sustainable Future

April 25, 2023 - Stop Admiring Your Problems & Start Growing
How to Strategically Overcome Access, Capacity & Resource Challenges

May 10, 2023- Disrupt Yourself: The Strategic Growth Imperative
How to Achieve Radical Success with a Singular Focus

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About Tiller-Hewitt HealthCare Strategies:

For 21 years, Tiller-Hewitt HealthCare Strategies has partnered with healthcare organizations to consistently deliver strategic growth and measurable results. Tiller-Hewitt designs and executes high-performance programs that drive strategic growth, network optimization, and physician retention for hundreds of health systems, hospitals, population health and provider organizations nationwide.

Tiller-Hewitt delivers rapid, measurable return on investment by working as partners with leadership, operations and physician outreach/liaison teams to hardwire a collaborative culture. Together we build and execute strong strategic growth programs on the Tiller-Hewitt Pillars: Systems, Data and People.

Access the full range strategic growth programs, services and resources at tillerhewitt.com/services.